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Job Function:
Finance
Job Sub Function:
AP/AR
Job Category:
Professional
All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines
Job Description:
Invoice to Cash – Collections Specialist
Job Description:
Major Duties & Responsibilities
- Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
- Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
- Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
- Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
- Apply incoming payments and assist with cash application and short-pays reconciliation.
- Escalate delinquent accounts according to policy (credit holds, senior collections, legal).
- Maintain accurate AR records, notes, and collection logs in ERP/collections systems.
- Produce routine and ad-hoc reports: aging, DSO, collections performance, and cash forecasts.
- Support month-end close and audit requests related to AR transactions.
- Identify process improvements and participate in I2C automation or transformation initiatives.
- Ensure compliance with company policies and applicable collection regulations.
Required Qualifications
- Bachelor's degree in Finance, Accounting, Business, or equivalent experience (or 2–4 years relevant experience).
- 2+ years experience in collections, accounts receivable, or I2C functions.
- Strong Excel skills (pivot tables, lookup functions, basic formulas).
- Experience with ERP systems (e.g., SAP,) and CRM/collections tools.
- Clear written and verbal communication; effective negotiator with customers.
- Strong organizational, analytical, and problem-solving skills.
- Attention to detail and ability to manage multiple priorities and deadlines.
Required Skills:
Preferred Skills:
