About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The Invoice Entry Manager is responsible for leading Accounts Payable teams focused on invoice entry and processing activities. This role provides day-to-day leadership and operational oversight, ensuring service levels, productivity, quality, and performance targets are consistently achieved. The manager drives process improvement initiatives, resolves operational issues, develops team capabilities, and ensures adherence to established Accounts Payable policies, procedures, and controls. The role fosters a culture of accountability, collaboration, continuous learning, and operational excellence while ensuring accurate and timely delivery of Accounts Payable services.
Why Join This Team:
- Lead a high-performing Accounts Payable team supporting critical invoice processing operations
- Drive process improvement initiatives that enhance efficiency, accuracy, and service quality
- Develop leadership, coaching, and people-management capabilities in a global shared services environment
- Gain exposure to high-volume Accounts Payable operations, enterprise systems, and process optimization
- Collaborate with cross-functional teams to resolve operational issues and improve service delivery
- Contribute to a team culture focused on accountability, continuous learning, and operational excellence
What You Will Do:
- Lead, coach, and develop team members to achieve operational, quality, productivity, and individual performance goals
- Provide day-to-day leadership and oversight for invoice entry and Accounts Payable operations
- Monitor team performance, productivity, quality metrics, and key performance indicators
- Ensure team deliverables are completed accurately and within established service level agreements
- Manage operational escalations and work with the team to identify root causes and implement appropriate corrective actions
- Ensure adherence to established Accounts Payable processes, policies, procedures, and internal controls
- Identify opportunities to improve invoice processing efficiency, accuracy, consistency, and overall process performance
- Drive process improvement and operational excellence initiatives within the team
- Maintain process consistency and ensure operational issues are investigated and resolved in a timely manner
- Collaborate with internal stakeholders and support teams to resolve operational concerns and maintain service quality
- Support hiring, onboarding, training, coaching, and continuous development of team members
- Provide regular feedback, performance guidance, and development support to team members
- Identify opportunities to improve team capability, productivity, and overall operational performance
- Promote knowledge sharing, best practices, and continuous learning across the team
- Adapt team priorities and operations in response to changing business needs, processes, systems, and customer requirements
What You Need to Succeed:
- Bachelor's degree in accounting, Finance, Business Administration, or a related field is preferred
- At least 5 years of relevant professional experience
- Previous Accounts Payable experience is required
- Managerial or supervisory experience in a BPO, Shared Services, or Global Business Services environment is preferred
- Experience leading teams in a high-volume, structured, and deadline-driven operations environment
- Strong knowledge of Accounts Payable operations, particularly invoice entry and invoice processing
- Strong understanding of Accounts Payable processes, controls, policies, and service level requirements
- Strong leadership, coaching, and people-management skills
- Excellent communication, organizational, and problem-solving skills
- Strong analytical and decision-making abilities with a proactive approach to issue resolution
- Strong attention to detail and commitment to accuracy, quality, and process consistency
- Ability to manage multiple priorities and consistently deliver results within established SLAs
- Proficiency in Microsoft Excel and business or enterprise systems
- Experience with AP systems such as SAP, Oracle, E-Automate, or Concur is an advantage
- Strong customer service mindset with the ability to build effective relationships with internal stakeholders
- Demonstrated continuous improvement mindset and ability to identify opportunities to simplify, standardize, and improve processes
- Ability to work effectively in a fast-paced environment and adapt to changing business requirements
- English proficiency is required
- Willingness to work on a 3rd shift schedule
How We Set You Up for Success:
- Structured onboarding and training on Accounts Payable processes, systems, policies, and procedures
- Opportunities to strengthen leadership, coaching, and people-management capabilities
- Exposure to global Accounts Payable and shared services operations
- Opportunities to lead process improvement and operational excellence initiatives
- Supportive team environment focused on collaboration, accountability, and continuous learning
- Professional and skill-based development opportunities
- Competitive compensation based on experience and role level
- Shift premium for the assigned schedule
