Job Summary
The Billing Operations Senior Associate / Officer is responsible for managing end-to-end billing operations, ensuring timely and accurate invoice processing, billing validation, reconciliations, and revenue support. The role partners with Finance, Operations, Sales, and global stakeholders to resolve billing issues, maintain data integrity, and drive process improvements while ensuring compliance with company policies and service level agreements (SLAs).
Key Responsibilities
- Process, validate, and issue customer invoices accurately and within established SLAs.
- Review contracts, billing requests, purchase orders, and supporting documents to ensure billing accuracy and compliance.
- Perform billing, Accounts Receivable, and General Ledger reconciliations, investigating and resolving discrepancies promptly.
- Support revenue recognition activities, month-end closing, and financial reporting requirements.
- Manage billing inquiries, disputes, credit/debit memos, adjustments, and invoice corrections.
- Maintain customer billing master data and ensure the integrity of financial records.
- Prepare billing reports, aging reports, and operational dashboards using Excel and ERP systems.
- Collaborate with internal teams, clients, and global stakeholders to ensure timely billing and collections.
- Identify opportunities to improve billing processes, strengthen controls, and enhance operational efficiency.
- Ensure compliance with internal controls, audit requirements, and company policies.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Senior Associate: Minimum 6 years of experience in Billing, Accounts Receivable, Revenue Operations, or Financial Operations.
- Officer: Minimum 7 years of relevant experience, preferably with exposure to process improvement, stakeholder management, and complex billing operations.
- Experience in a Shared Services, BPO, or multinational environment is highly preferred.
- Experience using ERP or financial systems such as SAP, Oracle, NetSuite, PeopleSoft, Microsoft Dynamics, Workday, or similar platforms.
Key Skills & Qualifications
- Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas, data analysis, reporting).
- Strong understanding of:
- Billing and Invoicing
- Accounts Receivable
- General Ledger
- Revenue Recognition
- Financial Reporting
- Reconciliations
- Experience managing end-to-end billing operations and invoice validation.
- Strong analytical and financial data analysis skills.
- Knowledge of billing controls, compliance, and audit requirements.
Professional Competencies
- Strong analytical and problem-solving skills.
- Excellent stakeholder and client management abilities.
- Ability to identify and implement process improvements.
- Effective communication and presentation skills.
- Strong organizational and time management skills.
- High attention to detail, ownership, and accountability.
- Ability to work in a fast-paced, deadline-driven environment.
- Comfortable collaborating with global and cross-functional teams.
