Company: UnionBank of the Philippines
Position: Investigations Officer (UBP_J003076)
Office Location: UnionBank Plaza - Ortigas, Pasig City
Job Summary: The Investigations Officer is responsible for accurate and timely processing of Investigations conforming to set standards and SLAs and in compliance with regulations and policies of the bank.
Duties and Responsibilities:
- Monitors all the suspected transactions and updates the Instapay clients accordingly.
- Provides and receives debit advice requests to/from other banks.
- Monitors all debit advice and prepares charge slip as necessary with their corresponding entries.
- Monitors and updates POP Reconciliation Monitoring File to ensure proper adjustments within three (3) banking days.
- Sends and receives inquiries for Pesonet and Instapay to/from other banks and provides resolution as needed.
- Ensures all Salesforce cases are attended to and resolved within the SLA.
- Releases inward /outward swift transactions via Transaction Screening.
- Designated as the Unit's Consumer Assistance Officer (CAO) in handling consumer concerns and providing resolution of complaints.
- Serves as backup to Reconciliation Officer.
Qualification:
- High integrity, professionalism, and strong sense of confidentiality
- Excellent written and verbal communication skills
- Strong critical thinking and problemsolving abilities
- Detailoriented, objective, and able to maintain neutrality during investigations
- Ability to handle sensitive issues with discretion
- Strong interpersonal skills and ability to coordinate with different departments
- Able to work under pressure and meet deadlines
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
