Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're currently seeking a full-time, remote Internal IT Support Technician to join our team. In this role, you'll provide hands-on technical support to approximately 100 end users across the organization, ensuring systems, devices, and business applications run smoothly and efficiently.
This is primarily an end-user support role with exposure to basic infrastructure troubleshooting within a Microsoft 365 hybrid environment (on-prem Active Directory synchronized with Microsoft 365). The ideal candidate is service-oriented, technically curious, and comfortable supporting both onsite and remote e
Location: Must be in the Philippines
Timezone: 8AM – 5PM EST
Employment: Full time
Requirements
- Provide Tier 1 and Tier 2 technical support for internal users hardware, software, and connectivity issues
- Troubleshoot and resolve issues related to PCs, laptops, printers, Microsoft Teams Phone System, mobile devices, and remote access tools
- Support Microsoft 365 applications, Windows operating systems, and standard internal business applications
- Assist with user provisioning, deprovisioning, password resets, and access management within Active Directory and Microsoft 365
- Set up and configure new workstations, peripherals, and software for onboarding employees
- Support remote users through tools such as ConnectWise and Ninja
- Maintain accurate documentation of support requests, resolutions, inventory, and IT assets through Jira Service Desk
- Assist with endpoint security, device management, and workstation deployment processes
- Collaborate with the broader IT team to support ongoing projects and continuous improvement initiatives
- Follow IT security and compliance best practices while helping maintain a stable and secure environment
Technical Environment
- Microsoft 365 Hybrid Environment (Azure AD / on-prem Active Directory)
- Windows OS
- Jira Service Desk
- ConnectWise & Ninja
- Microsoft Teams Phone System
- Meraki VPN/Firewall Environment
- SentinelOne (S1) Endpoint Security
- Intune & Autopilot (currently being implemented/developed)
- Sage X3 ERP (supported by separate internal resources)
Responsibilities
- 3+ years of experience in an IT support, help desk, or technical support role
- Working knowledge of Windows operating systems, Microsoft 365, and Active Directory environments
- Basic understanding of networking concepts including LAN/WAN, DHCP, DNS, VPN connectivity, and general troubleshooting principles
- Experience troubleshooting hardware, peripherals, endpoint security tools, and user workstation issues
- Familiarity with remote support tools and ticketing/help desk systems
- Experience supporting hybrid or remote work environments preferred
- Exposure to device management or imaging tools such as Intune or Autopilot is a plus
- Technical certifications such as A+, Network+, or Microsoft certifications are preferred but not required
- Strong communication skills, customer-service mindset, and ability to prioritize tasks effectively
