Ideal Candidate Profile
We are looking for a Systems Integration Support Analyst with hands-on experience supporting end-to-end system integrations between business applications. The ideal candidate has a solid understanding of APIs, middleware, data mapping, SQL, and production support, and can independently troubleshoot integration issues across multiple platforms.
Work Setup: Full-time; Regular; Remote - must be residing in PH
Required Qualifications
- 4+ years of experience in Systems Integration Engineer, Integration Support, Middleware Support, or a similar technical role.
- Proven experience supporting end-to-end integrations between enterprise applications (e.g., ERP, CRM, eCommerce, Finance, HRIS, or other third-party business systems).
- Strong hands-on experience working with REST APIs (SOAP experience is a plus), including:
- API requests and responses
- Authentication methods (OAuth, API Keys, Bearer Tokens, Certificates)
- JSON/XML payloads
- API testing and troubleshooting
- Experience troubleshooting integration issues across the complete data flow, including:
- Authentication failures
- Data mapping issues
- Transformation errors
- Schema validation
- HTTP response codes (4xx/5xx)
- Timeouts and connectivity issues
- Working knowledge of SQL for data validation and troubleshooting, including:
- SELECT statements
- JOINs
- Filtering
- Basic database investigation
- Experience with middleware or integration platforms such as:
- Dell Boomi
- MuleSoft
- Workato
- Azure Integration Services
- BizTalk
- Jitterbit
- Celigo
- SnapLogic
- Informatica
- Similar iPaaS/integration technologies
- Experience supporting production environments, incident management, root cause analysis, and issue resolution.
- Understanding of data transformation and mapping concepts (JSON, XML, CSV, XSLT, ETL).
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
