Intake Coordinator (WFH, US Shift)

We're seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

What You'll Do

● Be the first friendly voice families hear when they reach out for services

● Manage 75–100+ inbound and outbound calls daily

● Explain our programs clearly and guide families through the intake process

● Follow up to collect insurance, documentation, and consents

● Track progress in Salesforce and other systems

● Meet and exceed performance goals for responsiveness, conversion, and completion

● Collaborate with internal teams to ensure a smooth, welcoming onboarding experience

Qualifications:

● 3+ year of experience in sales, outreach, intake, or client-facing roles

● Comfortable in a fast-paced, phone-driven environment

● Excellent communication and persuasive skills

● Driven by results, goals, and bonus opportunities

● Familiarity with Salesforce or other CRMs preferred

● Detail-oriented, organized, and strong at follow-through

● High school diploma required; associate's or bachelor's degree preferred

● Experience in ABA, healthcare, or behavioral health is a plus

● Bilingual Spanish/English skills preferred