This position will have a responsibility to coordinate the roster, contribute to further extension of the program and develop intake strategies that will assist the organisation to grow and expand.
Main duties / responsibilities:
- Maintain Complete Care roster on the Home Care Manager program (Turnpoint)
- Monitor frontline staff compliance and departmental guidelines
- Apply ethical decision making processes according to relevant professional and program standards to effectively support clients.
- Work within boundaries of professional areas of competence and consult the Supervisor when required
- Respond to MAC referrals, eligibility and priority for available programs
- Manage service request waitlists to ensure maximum occupancy in relevant programs
- Provide information and advice to clients about service options
- Undertake pre - home risk assessment process
- Where a referral is not suitable, provide information and advice to clients about alternative service options
- Identify opportunities and contribute to improve access and allocation processes and practice to enhance the efficiency and effectiveness of services
- Positively contribute to the Department of Health compliance cycle ensuring practice is in accordance with organisational guidelines and meets the required Home Care Standards
- Employ strategies to ensure effective risk management across the service and report concerns to the Supervisor
- Maintain and report on statistical data that enhances service options and program development
- Communicate to the HR and recruitment team the specific need for the staff recruitment
- Any other support as required and requested by the Managing Director / Supervisor
Skills
- Ability to produce accurate and quality work
- Excellent written, verbal and numerical communication skills
- Strong attention to detail and time management
- Strong computer skills
- Strong networking skills
- Ability to work flexibly and autonomously
- Strong drive for continuous improvement
- Positive and forward thinking attitude
- Honest and trustworthy
Knowledge / qualifications / experience
- An understanding of Aged Care Reforms and implications for the organisation and clients
- Qualification in Administration or a related field
- Previous experience in a similar role is highly regard
Experience:
- Intake & Rostering Coordinator: 3 years (Preferred)
