Keep admissions moving while strengthening digital reach and trust
The Intake, Admissions & Marketing Coordinator helps shape first impressions, guide families toward care, and strengthen a mission-driven mental health brand. This is a long-term global career with Emapta for professionals ready to bring empathy, precision, and commercial awareness to work that creates meaningful human impact.
Snapshot
Employment Type: Full time
Shift: Night shift, Weekends off (08:00 PM - 05:00 AM)
Work Setup: Permanent work from home
Full Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Exceptional spoken and written English fluency
- At least 2 years of experience in a healthcare, behavioral health, or admissions role
- Mental health or substance use treatment experience preferred
- Proven VOB and authorization experience with US commercial insurance payors, including BCBS, UHC/Optum, Aetna, Cigna/Evernorth, and Tricare
- Demonstrated ability to manage a professional email inbox at high volume with accuracy and timely responses
- Demonstrated social media management experience in creating and growing brand accounts
- Strong writing skills, with the ability to produce empathetic, on-brand content for blog and social with minimal editing
- Exceptional phone presence, with a warm and calm approach under pressure
- Demonstrated ability to de-escalate emotionally distressed callers with empathy and skill
- Sales-minded approach, with the ability to guide families toward enrollment through honest, informed, and consultative conversation
- Availability to work US Eastern business hours with required timezone overlap
- Proficient experience with CRM and EHR systems, and social media scheduling tools
- Self-directed and accountable, with the ability to independently manage a multi-stream workload
- High integrity and strict adherence to HIPAA and patient confidentiality requirements
Responsibilities
Admissions & Intake
- Serve as the primary point of contact for all inbound admissions inquiries via phone and email
- Conduct warm, empathetic intake screenings to assess program fit and level of care
- Guide families through the full admissions process - from first contact to first session
- Collect and manage intake paperwork; create and maintain accurate client files in the EHR
- Schedule initial clinical assessments and orientation appointments
- Convert inquiries to enrolled clients through consistent, caring follow-through
- Track inquiry-to-admission pipeline and report conversion metrics to the Executive Director
- Follow up on every inquiry - no lead goes cold, no family waits without a response
Phone & Email Coverage During Group Therapy
- Cover all inbound phone calls during scheduled group therapy sessions when clinical staff are unavailable
- Monitor and respond to the admissions email inbox daily - triaging, answering, and escalating as appropriate
- Respond to all email inquiries with professionalism, warmth, and timely turnaround (same business day standard)
- Handle crisis calls with composure - de-escalate when needed, gather key information, and route to the appropriate clinical contact
- Maintain clear handoff notes so the clinical team is fully briefed after group sessions end Program Knowledge & Consultative Sales
- Develop deep familiarity with Joshua Tree Health / Simply Teens's programs, clinical approach, levels of care, and team
- Clearly and confidently explain IOP and PHP to families who may have no prior knowledge of mental health treatment
- Proactively address hesitation around cost, commitment, or stigma with honest, informed responses
- Guide families toward enrollment through consultative conversation - never pressure, always serve
- Stay current on what differentiates Joshua Tree Health / Simply Teens from competitors in the NC market
- Participate in any sales or program training provided by the leadership team
Verification of Benefits (VOB) & Insurance
- Conduct VOB and authorizations for all prospective clients across major payors (BCBS, UHC/Optum, Cigna/Evernorth, Aetna, Tricare, and others)
- Explain coverage clearly to families - deductibles, co-pays, out-of-pocket maximums, and what to expect financially
- Coordinate with the billing team on prior authorizations and follow-up requirements
- Flag coverage issues proactively and identify solutions before they delay admission
- Maintain accurate insurance records in the EHR and billing systems Social Media Management
- Manage and grow Joshua Tree Health / Simply Teens's presence on Facebook, Instagram, Twitter/X, and TikTok
- Develop and schedule content that reflects our brand voice: warm, grounded, destigmatizing, and teen-forward
- Engage with followers, respond to comments and DMs, and build community presence
- Monitor trends in adolescent mental health content and identify timely posting opportunities
- Track performance metrics (reach, engagement, follower growth) and report monthly to leadership
- Collaborate with our marketing team on paid social campaigns and promotions as needed
Content & Blog Contributions
- Write and/or edit blog posts for the Joshua Tree Health / Simply Teens website on teen mental health, family support, and program topics
- Develop content aligned with the editorial calendar and SEO strategy set by the marketing team
- Repurpose long-form blog content into social posts, graphics briefs, and email snippets
- Coordinate with clinical staff to ensure all published content is accurate, compliant, and on-brand
Marketing Collaboration
- Serve as the day-to-day liaison between the remote operations team and external marketing partners
- Support the marketing team with asset organization, scheduling, and campaign logistics
- Contribute ideas for community outreach, referral development, and brand-building initiatives
- Maintain brand consistency across all external-facing communications - email, social, and web Administrative
- Maintain and update intake documents, SOPs, and policy materials
- Attend regular check-ins with the Executive Director and billing specialist
- Support the clinical and operations team with additional tasks as assigned
About the Client
Our client is a mission-driven mental health organization focused on sustainable growth, clinician-first partnerships, and long-term impact. They support practices with capital, operational expertise, and strategic resources across billing, marketing, hiring, systems, and expansion. Founded with a deeply personal commitment to improving mental health access, they are building a business designed for lasting care, not short-term gain. Their vision is to make mental health services more accessible, equitable, and effective while helping practices grow without compromising values or clinical autonomy.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
