The Network Engineer I coordinate and facilitate onsite support to any network and systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.
- You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA.
- Provide Level 1, 2 & 3 Technical support (Physical, Configuration and Project Management Support).
- Respond and own until resolution of hardware or software problems.
- Network implementations and troubleshooting.
- Document Method of Procedures for Maintenance of Hardware and Software initiatives.
- Assist OSS to perform duties as assigned.
- Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages.
- Handles Network related project implementation
- Provide Escalation Support to immediate superior.
- Attends internal/client meetings
At least 2 years experienced in Networking, CCNA.
- Knowledgeable in desktop support, network setup and troubleshooting.
- Knowledge in IP Address Classes and Subnetting, VLAN, STP, Routing Protocols, IP Telephony, Dynamic routing protocols such as RIP, OSPF, EIGRP, BGP and QoS.
- Knowledgeable in Ethereal and Wireshark applications
- Experienced in WAN, LAN and WLAN Technologies.
Educational background in Networking / Computer related course with Cisco, Dell, Sonicwall and Juniper fundamentals.
- Networking standards and/or related degree with at least 2 years experienced.
- Must be an excellent communicator/facilitator; ability to interface with clients at all level
- Knowledge in handling Networking Protocols. Such as: VLAN, STP, Routing Protocols, IP Telephony and QoS.
- Networking and MS Office Skills.
- Knowledge in OSI Model – Layer 1 through 7
