About the Role
We are seeking a highly organized and fast-moving Insurance Virtual Assistant with mandatory AMS360 experience to support a boutique insurance agency serving high-net-worth clients in the United States.
This role requires someone who thrives under pressure, communicates professionally, and can execute tasks with speed and accuracy. Response time, attention to detail, and strong insurance processing experience are critical to success in this position.
You will work directly with internal teams handling endorsements, remarkets, renewals, policy servicing, quoting, and client follow-ups.
This is a NIGHT SHIFT role to accommodate US clients. Candidates must be comfortable working overnight schedules consistently.
Responsibilities
- Process policy endorsements through carrier websites and document updates in AMS360
- Perform pre-endorsement quoting to determine pricing impact
- Handle non-pay cancellation notices via email and/or SMS
- Follow up on carrier payment statuses and reinstatement requests
- Prepare and send insurance forms for e-signature
- Complete renewal remarketing quotes through carrier portals
- Conduct claim status follow-ups with insurance companies
- Set up new customer profiles within AMS360
- Assist with new business insurance quoting
- Populate and finalize proposal templates for presentations
- Manage expiration reports and renewal tracking
- Maintain accurate policy documentation and internal notes
- Deliver fast and professional support to high-net-worth clientele
Qualifications
- Mandatory hands-on experience on AMS360
- Prior experience working for a US insurance agency or brokerage
- Strong understanding of endorsements, renewals, cancellations, and quoting workflows
- Experience navigating carrier websites and policy management systems
- Excellent written English communication skills
- Ability to multitask in a fast-paced environment
- Strong organizational and documentation skills
- Comfortable handling demanding and sophisticated clients
- High attention to detail with strong turnaround time expectations
- Must be available to work NIGHT SHIFT hours aligned with US business operations
- Willing to work onsite (Clark, Pampanga)
If you are fast, detail-oriented, and experienced in insurance operations, this is an opportunity to become a key part of a high-performing agency that values precision, urgency, and professionalism.
