Insurance Telemarketing Team Lead / Supervisor

Insurance Telemarketing Team Lead / Supervisor – English Team

100% Remote | Philippines

$8.00–$10.00 USD/hour + Team Performance Bonus | Full-Time

U.S. Business Hours M-F 9am - 6pm EST

Lead the Team. Bring the Energy. Celebrate the Wins.

Can you turn a morning huddle into motivation, a tough call into a coaching moment, and a group of remote agents into a connected team

BetOnYou is looking for a creative, hands-on Team Lead / Supervisor to lead our English-speaking insurance telemarketing team.

Our agents handle inbound and outbound calls, qualify interested prospects, and connect them with licensed insurance agents. Your job is to help them succeed—with clear expectations, practical coaching, and the energy that makes people feel part of a team, even when everyone works from home.

What You'll Do

• Start the shift with purpose. Lead engaging huddles, set clear goals, and get the team ready for the day.
• Make remote work feel connected. Create quick team challenges, recognition moments, interactive training, and opportunities to share winning techniques.
• Coach beyond make more calls. Listen to calls, demonstrate effective conversations, and help agents improve rapport, qualification, objection handling, and warm transfers.
• Know your numbers—and act on them. Monitor contacts, qualified transfers, conversion rates, productivity, and call quality. Turn performance gaps into specific coaching actions.
• Keep the team covered. Manage attendance, punctuality, breaks, lunches, and schedule adherence. Respond quickly when unexpected absences affect coverage.
• Help new teammates find their confidence. Support onboarding with role-playing, call practice, clear feedback, and regular check-ins.
• Stay close to the action. Assist with calls, follow-ups, and escalations when needed. Lead by example.
• Protect quality and customer trust. Reinforce approved scripts, qualification standards, accurate CRM records, customer privacy, and do-not-call procedures.
• Keep communication flowing. Work with licensed agents to improve transfer quality and resolve handoff issues.
• Keep management informed. Share concise daily updates on results, attendance, coaching, and operational issues—including the actions being taken.

Who We're Looking For

You're someone who can bring positive energy to a video call, give honest feedback respectfully, and follow through when performance needs improvement.

You also bring:

• Excellent spoken and written English.
• 2+ years of experience in telemarketing, telesales, lead generation, or a sales-focused call center.
• 1+ year as a team lead or supervisor, coaching agents and managing performance.
• Experience supporting U.S. customers in a high-volume calling environment.
• A track record of helping agents improve measurable results.
• Creative ideas for keeping a remote team motivated, engaged, and accountable.
• Strong organization, problem-solving, and follow-through.
• Confidence using dialers, CRM systems, and Excel or Google Sheets.
• Availability and responsiveness throughout the scheduled shift.

Insurance campaign experience is a plus. Familiarity with Convoso or GoHighLevel is also welcome!

What Winning Looks Like

Your agents know their goals, get useful coaching, and feel recognized for their progress. Attendance is dependable, qualified-transfer and quality targets are met, and problems get addressed promptly.

What We Offer

$8.00–$10.00 USD/hour, based on relevant experience.

Monthly team-performance bonus based on established targets.

100% work from home in the Philippines.

Training on our campaigns, systems, and processes.

Opportunities to grow with an international team.

A chance to bring fresh ideas to how our remote team learns, connects, and succeeds.

Your Work-from-Home Setup

• Reliable high-speed internet and a backup connection.
• Computer or laptop capable of running calling and CRM systems.
• Quality headset and microphone.
• Quiet, professional workspace.
• Backup power or a reliable plan for interruptions.
• Availability during required U.S. business hours; the exact shift will be confirmed during hiring.

Ready to Bring Your Leadership—and Your Ideas

Send your resume to [Confidential Information]