We are looking for a customer-focused and detail-oriented
Insurance Customer Service Representative to join our team. In this role, you will assist customers with insurance-related inquiries, provide policy information, process account updates, and resolve concerns through inbound and outbound voice support while delivering excellent customer service.
Key Responsibilities
- Handle inbound and outbound customer calls related to insurance policies, billing, claims, and general inquiries.
- Provide accurate information about insurance products, coverage, and policy benefits.
- Assist customers with policy updates, renewals, and account maintenance.
- Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
- Accurately document customer interactions in the system.
- Meet quality, productivity, and customer satisfaction performance metrics.
- Follow company policies, compliance standards, and data privacy guidelines.
Qualifications
- Senior High School (SHS) graduate or at least 2nd year college completed.
- Minimum of 1 year of BPO experience in a voice account.
- Excellent verbal and written English communication skills.
- Strong customer service, problem-solving, and active listening skills.
- Basic computer proficiency and ability to navigate multiple systems.
- Willing to work on a shifting schedule, including weekends and holidays, as needed.
- Ability to work in a fast-paced environment and adapt to changing business needs.
Preferred Qualifications
- Experience in an insurance account is an advantage but not required.
- Knowledge of insurance products and services is a plus.
