Join a trusted Australian insurance brokerage known for delivering tailored risk solutions, exceptional client service, and long-term client partnerships.
The Opportunity
The Insurance Broker Support will play a key role in supporting the broking team by ensuring the timely delivery of policy administration, insurer coordination, and client servicing activities. This opportunity is ideal for an insurance professional with strong broking support experience who thrives in a fast-paced environment and enjoys working behind the scenes to keep client portfolios running smoothly
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.
What You'll Do
- Support brokers with policy administration across commercial insurance portfolios, including renewals, quotations, endorsements, declarations, and policy documentation.
- Prepare renewal submissions and coordinate remarketing activities to secure competitive insurance solutions.
- Liaise with insurers and underwriters regarding policy processing, claims histories, pricing, and coverage information.
- Manage insurance claims administration, including preparation of claim documentation and insurer follow-ups.
- Maintain accurate client, policy, and compliance records within Insight and associated broking systems.
- Utilize Insight, SCTP/Steadfast, and other insurance platforms to support portfolio management and operational efficiency.
- Provide day-to-day broker support and administrative assistance, ensuring timely and accurate service delivery.
Key Criteria
- Minimum 5 years experience within an Australian insurance brokerage or broking support environment.
- Strong knowledge of commercial insurance products, policy administration, renewals, endorsements, and claims processes.
- Experience using Insight Broking Software and exposure to SCTP/Steadfast or similar insurance platforms.
- Exceptional attention to detail with a proven ability to manage accurate documentation, data entry, and compliance requirements.
- Strong communication and stakeholder management skills, with the confidence to liaise with brokers and insurers.
- Highly responsive, organized, and capable of managing multiple priorities in a fast-paced environment.
- Positive, proactive, and team-oriented attitude with a strong focus on collaboration and service excellence.
Work Set Up
- Manila (BGC, Taguig): Perth hours (8:30 AM to 5:30 PM / 7:00 AM to 4:00 PM PHT) with a hybrid setup (3 days onsite, 2 days remote) after 6 months full onsite during probation
