Insurance Broker Assistant

Join a growing Australian insurance brokerage that prides itself on responsive service, strong insurer relationships, and delivering practical insurance solutions tailored to the needs of businesses across Australia

The Opportunity

The Broker Assistant will play a critical role in supporting the business's Principal Brokers by managing key broking administration activities, maintaining accurate policy records, coordinating with insurers, and helping ensure client portfolios are serviced efficiently. This opportunity is ideal for an experienced insurance professional who understands the insurance broking environment, takes ownership of their workload, and enjoys delivering high-quality support in a fast-paced setting

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programme
• Flexible work setup
  
  

Staff Testimonial


Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.

What You'll Do

• Support the administration of commercial insurance portfolios, including renewals, endorsements, policy amendments, cancellations, and client servicing activities.
• Coordinate with clients, insurers, and underwriters to obtain information, manage follow-ups, and facilitate policy transactions.
• Monitor renewal pipelines, pre-renewal activities, and outstanding requirements to ensure timely policy processing and servicing.
• Prepare and maintain policy documentation, certificates, invoices, correspondence, compliance records, and other insurance-related documentation.
• Manage broker and administration inboxes, respond to client enquiries, and coordinate follow-up actions across multiple stakeholders.
• Assist with debtor management, premium collection activities, and outstanding payment follow-ups.
• Act as a key support partner to the brokers by proactively identifying outstanding tasks and helping drive matters through to completion.
  
  

Key Criteria

• At least 3 years experience in Australian insurance broking support, insurance administration, or a similar broker support role.
• Demonstrated experience across renewals, pre-renewals, client servicing, policy administration, compliance, and broker support activities.
• Strong understanding of commercial insurance processes and the servicing requirements of an existing client portfolio.
• Experience using WinBEAT, Insight, Steadfast-related platforms, or similar insurance broking systems.
• Proactive and self-directed, with the ability to take ownership of tasks and work with minimal supervision.
• Strong organisational skills with the ability to manage multiple priorities, deadlines, and high email volumes.
• Confident communicator who can build effective relationships with brokers, clients, insurers, and underwriters.
  
  

Work Set Up

• Manila (BGC, Taguig): Australian business hours (6:00 AM to 3:00 PM PHT) with full onsite work during the first 3-6 months. Hybrid working arrangements may be considered thereafter, subject to performance and business requirements