Are you looking to join a growing specialist insurance brokerage that is making a strong impact across Australia's hair, beauty, cosmetic, and tattoo industries Do you want to be part of a collaborative and service-driven team that values industry expertise, client relationships, and long-term career growth
The Opportunity
Our client is seeking a proactive and service-driven Insurance Account Manager to support and grow a portfolio of clients across Australia's thriving salon and aesthetic industries. This role provides the opportunity to work closely with clients, insurers, and industry professionals while building a rewarding long-term career within a specialist brokerage.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work.- Senior Broker, ASW Philippines.
What You'll Do
- Manage a portfolio of clients by providing exceptional customer service, policy guidance, and ongoing account support
- Handle policy renewals, new business quotations, endorsements, cancellations, and insurance documentation
- Liaise with insurers and underwriters to ensure timely and accurate processing of client requirements
- Assist clients with claims enquiries and provide support throughout the claims process
- Maintain accurate client records while supporting debtor management and general administrative operations
Key Criteria
- Minimum Insurance Tier 2 qualification or equivalent experience within the insurance broking industry
- Previous experience in insurance broking, underwriting, or account management is highly regarded.
- Strong communication, relationship-building, and customer service skills.
- Ability to manage high-volume workloads with strong attention to detail and time management.
- Proactive, team-oriented, and confident in handling inbound and outbound client communication.
Work setup
- Manila (BGC, Taguig): Australian hours (6am – 3pm PHT) with hybrid set up during probationary period and transitioned to fully remote after 6 months
