Instructional Designer I

Job Description

The Instructional Designer is responsible for the development of highly engaging and interactive training and applies advanced adult learning theories into practical, application-based training strategies for aligned businesses. The Instructional Designer partners with other learning professionals and business partners to deliver a globally consistent training experience that directly impacts the success of American Express and internal and external clients. The goal of all learning programs designed will be to deliver a world-class learning experience and drive a positive business impact. The Instructional Designer will leverage experience in developing learning in both a traditional waterfall (ADDIE) and Agile learning environment. The ability to communicate effectively in visual, oral, and written form and deliver engaging presentations to business leaders is a critical skill for success. The ideal candidate will design training utilizing innovative approaches and will design for all delivery formats including self-paced, e-learning, instructor-led, virtual instructor-led, and social learning that will support the acceleration of learning as measured by business performance.

Responsibilities

• Apply adult learning and design principles to create engaging learning activities and compelling course content, material/media (audio, video, simulations, role play, games, etc.)
• Work with subject matter experts to identify target audience's training needs and objectives
• Provide exercises and activities that enhance the learning process and the overall learning experience
• Design learning that reflects an understanding of the diversity of learners and groups of learners, including demonstrated understanding of cultural differences that may apply
• Analyze and apply trends and best practices in learning technologies and instructional design
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness and application of the training
• Maintain project documentation and course content in alignment with approved design processes and procedures
  
  

Qualifications

• Extensive experience in instructional design application with the ability to convert strategies to effective and engaging learning experiences
• Proficient user in Articulate 360 (Storyline, Rise, etc.) and Vyond
• Ability to troubleshoot issues within Design Tools (Articulate & Vyond)
• Experience working in an agile and waterfall design environment
• Ability to work in a team environment to design, develop, and build blended learning experiences
• Acquire and apply new technology skills to instructional design practice to drive innovation
• Proven e-learning design and development experience and experience designing, developing, and delivering emerging learning solutions including game-based learning, video creation, simulations, and immersive scenarios requiring multiple branching elements strongly preferred
• Demonstrated thought leadership and the ability to drive innovation
• Demonstrated ability to apply concepts, techniques, and theory of other disciplines to instructional design assessment strategies
• Proven experience as an Instructional Designer in a corporate and financial services area
• Software skills MUST have been applied/used in a recent position, able to share features of the tools used
• Highly proficient in the use of Microsoft Office Products (Word, PowerPoint, Excel, and Project are a must)
• Excellent analytical skills, experience with using learning management systems to drive the delivery of training solutions
• An education degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching is strongly preferred
• Employment eligibility to work with American Express in the US is required, as the company will not pursue visa sponsorship for this position
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.