About the company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Key Responsibilities
Instructional Design & Learning Strategy
- Lead the end-to-end design and development of learning solutions for a wide range of business initiatives and programs
- Conduct learning needs analysis and translate business requirements into effective learning strategies and solutions
- Develop instructional frameworks, learning objectives, storyboards, outlines, and curriculum structures aligned with adult learning principles
- Design engaging learning experiences across multiple modalities, including:
- eLearning
- Virtual Instructor-Led Training (VILT)
- Instructor-Led Training (ILT)
- Performance Support Materials
- Hybrid and blended learning solutions
- Build learner-centered content that includes activities, knowledge checks, assessments, and reinforcement strategies
- Partner with stakeholders and subject matter experts (SMEs) to gather requirements, review content, and drive alignment throughout the design cycle
- Support trainer readiness and facilitation enablement for instructor-led programs
Content Development
- Develop high-quality learning materials using industry-standard instructional design and authoring tools
- Create interactive and visually engaging content that enhances learner engagement and retention
- Produce and edit multimedia assets including graphics, presentations, videos, and animations as needed
- Manage review cycles, incorporate stakeholder feedback, and ensure timely completion of deliverables
- Publish finalized learning assets to the appropriate delivery platforms and channels
- Ensure all deliverables meet quality, branding, accessibility, and instructional standards
Program Maintenance & Continuous Improvement
- Evaluate the effectiveness of existing learning materials and proactively recommend updates or enhancements
- Maintain and update training content to ensure accuracy, relevance, and alignment with evolving business needs
- Apply learner feedback, performance data, and business insights to improve learning outcomes
Collaboration & Leadership
- Serve as a trusted learning partner to stakeholders and project teams
- Manage multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines
- Mentor and support peers when needed by sharing best practices and providing guidance on instructional design standards
- Stay current with emerging learning technologies, instructional design trends, and adult learning methodologies
Qualifications
Required Qualifications
- Bachelor's degree or equivalent professional experience
- At least 1 year of experience in instructional design, learning experience design, or training content development
- Strong understanding of instructional design methodologies such as ADDIE, SAM, Rapid Development, and blended learning approaches
- Proven experience designing and developing learning solutions across multiple modalities
- Experience with curriculum development, learning journeys, and training evaluations
- Proficiency in instructional design and content development tools such as:
- Articulate Storyline
- Articulate Rise
- Adobe Creative Cloud
- Vyond
- Google Workspace
- Other learning technologies and authoring tools
- Strong communication, stakeholder management, and project coordination skills
- Willingness to work US-based hours
Preferred Qualifications
- Experience working within a Learning Management System (LMS)
- Background in project management or agile learning development environments
- Experience in video production and multimedia development
- Graphic design capabilities
- Knowledge of Kirkpatrick Levels 1–4 evaluation and learning ROI measurement
- Experience supporting telecommunications (Telco) programs or operations
