Inspection Operations Manager

Inspection Operations Manager - OIS

Type: Full-time contract engagement (remote)

Location: Metro Manila, Philippines (Manila-based candidates only)

Reports to: CTO

ABOUT OIS

The global Out-of-Home (OOH) advertising industry is experiencing seismic

change through the digitisation of screens, programmatic trading, and more

sophisticated audience targeting and attribution. OIS is an AdTech platform

pioneering third-party verification reporting, creating a more trusted

marketplace for the world's largest brands investing in OOH media.

ABOUT THE ROLE

We are looking for someone to manage our inspection function end to end. Our

inspectors carry out on-site inspections across our markets, providing the

verified evidence that sits at the heart of what we deliver to clients.

You will lead, support and grow our inspector base. You will be responsible for

the quality and completeness of their work, for hitting completion and

turnaround targets, and for continually raising the standard of what we deliver.

This is an autonomous role, you will own the function and work directly with the

CTO.

WHAT YOU'LL DO

- Recruit, onboard, train and support inspectors across our markets

- Build inspector engagement, capability and retention

- Review completed inspections for quality and accuracy, and give clear, constructive feedback

- Drive completion rates, turnaround and quality against agreed targets

- Work across the team to keep inspections delivered to standard

- Improve training, processes and quality standards as we scale

- Handle escalations and resolve problem inspections

MUST HAVE

- Experience getting work delivered to a standard and to target through large groups of people, whether employees, contractors or partners

- Strong people skills, training, supporting and getting the best out of others

- A quality and process mindset with genuine attention to detail

- Comfortable working with data and dashboards to track and improve performance

- Excellent communication and stakeholder management, internal and external alike

- Self-directed and organised, able to own a function with minimal oversight

- Fluent written and spoken English

NICE TO HAVE

- Background in OOH, media, advertising or AdTech

- Experience with field-service, inspection or audit operations

- Experience coordinating across multiple international markets

- Familiarity with CRM or operations tooling

LOCATION

Based in Metro Manila. This is a remote role working with team members in Sydney and across the globe, and is open to Manila-based candidates only.

HOW TO APPLY

Please apply with your resume and a short suitability statement (around half a page) addressing the job criteria. Applications without a suitability statement will not be considered.