Insights & Market Research Manager

Insights & Market Research Manager

Offshore-Remote | Contractor | Australian time zone | Immediate start | Au$45,000/yr

Build ECA's first integrated insights and market research capability, delivering the student and agent intelligence needed to drive strategy, brand preference and growth.

About ECA Group

The Education Centre of Australia (ECA) is a leading international education group, welcoming more than 11,000 students annually from over 50 nationalities across Australia and the UK. With 20 business units spanning higher education, vocational training, English language, internships, and student services, ECA is committed to improving the student journey from first enquiry through to graduation and beyond.

About the Role

ECA Group is seeking an Insights & Market Research Manager to design and implement a scalable framework for collecting, analysing, and reporting on student and agent sentiment.

You will manage surveys, interviews, and market analysis, transforming raw data into clear insights that support strategic decision-making across recruitment, marketing, product, student services, and partner engagement.

This role is ideal for an analytical, curious, data-driven researcher who wants to create meaningful change by giving leaders the intelligence needed to improve student outcomes and grow market share.

Key Responsibilities

• Build ECA's end-to-end research framework covering student and agent trust, satisfaction, brand preference and decision drivers
• Design and manage surveys, focus groups, interviews and pulse checks across multiple brands and markets
• Create insight dashboards and reporting structures for brand health, competitive benchmarking, and opportunity identification
• Build student and agent personas by market
• Analyse qualitative and quantitative data to uncover trends, risks and opportunities
• Produce clear, concise insight summaries and recommendations for senior leadership
• Work with marketing, product, admissions and student experience teams to embed insights into decision-making
• Deliver regular reporting cycles (monthly, quarterly, annual)
• Build a repeatable, scalable research model that becomes a core capability for ECA
• Manage research tools, databases and platforms
• Ensure data quality, integrity and ethical research practices across the group

As the successful candidate, you will ideally have:

• Excellent written and spoken English with clear analytical communication
• 5 years of experience in market research, insights, analytics or customer intelligence
• Strong quantitative and qualitative research skills
• Experience designing surveys, interviews or focus groups
• Ability to translate complex data into simple, actionable insights
• Experience with tools such as SurveyMonkey, Qualtrics, Google Forms, Tableau, Power BI or similar
• Strong stakeholder engagement and presentation skills
• A proactive, curious mindset with a passion for understanding customer motivations
• Experience in education, SaaS or service industries (preferred but not essential)

EEO Statement

At ECA, we champion our organisational values, which include Celebrate diversity and inclusion, thus, we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds, including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses, only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact John Chatterton, Head of Marketing; [Confidential Information]

Thank you for your interest in the position with the ECA Group.