Inside Sales Team lead- (JOB MSE)

JOB SUMMARY:

Lead, train, and coach a team of Inside Sales Representatives while driving KPI achievement through regular reviews and action plans. Generate new accounts via outbound prospecting, collaborate on marketing and sales campaigns, and close deals when needed. Ensure accurate CRM records, identify process improvements, and work with cross-functional teams to resolve escalations. Prepare sales reports, analyze data for trends, and use insights for coaching and performance improvement.

Qualifications:

• Education: College level High school graduate
• Good English communication skills, with the ability to confidently influence discussions and support client decision-making
• 3 years (+) contact center (B2B/SaaS)
• Capable of organizing and developing clear and structured documents and manuals
• Proven ability to negotiate effectively and resolve conflicts
• Adaptable and flexible, with the ability to contribute effectively in a startup environment where priorities and responsibilities may evolve
• Prior experience in a BPO, sales support, or telemarketing environment.
• Comfortable handling high-volume calls and multitasking.