Inside Sales Specialist

Onsite at Cebu Business Park, Cebu City · Full-time · Night shift (US business hours), Monday to Friday

We are looking for a confident, resilient, and customer-focused Sales Opener Specialist to join our team. The Sales Opener will serve as the initial point of contact for prospective and previous clients, handling calls and chats, gathering relevant information, qualifying opportunities, and coordinating with our closing representatives to ensure a smooth client engagement.

Key Responsibilities

• Serve as the initial point of contact for the closing representative.
• Handle both inbound and outbound calls professionally and efficiently.
• Manage and respond to incoming chat conversations.
• Conduct scheduled calls to gather insurance information and qualify potential clients.
• Identify qualified opportunities and coordinate with closing representatives to schedule client engagements.
• Conduct follow-up calls as needed to maintain engagement and move prospects through the process.
• Make outbound calls to previous clients to reengage them with available services.
• Accurately document call details, client information, and follow-up activities.
• Communicate relevant information and updates clearly to the appropriate team members.
• Handle conversations with confidence, professionalism, compassion, and resilience.
• Provide honest and constructive feedback regarding calls, client concerns, and potential opportunities.

Qualifications

• At least 1 year of call center and sales experience.
• Strong understanding of sales calling processes, including the roles and responsibilities of callers and closing representatives.
• Strong English communication and comprehension skills.
• Clear and professional speaking voice.
• Ability to think quickly, respond appropriately, and navigate calls smoothly.
• Comfortable handling both inbound and outbound calls.

Proficient in

• Microsoft Word
• Microsoft Excel
• Adobe PDF
• Salesforce
• Familiarity with soft-phone application management through Salesforce.
• Highly organized, detail-oriented, and able to accurately record client information.
• Ability to demonstrate resilience, empathy, and compassion when handling different types of callers.
• Willingness to provide honest feedback and continuously improve sales and communication skills.

Preferred but Not Required

• Familiarity with Facebook Meta Chat or similar chat management platforms.
• Experience working with insurance-related information or client qualification processes.

What you get

• Salary package with regular salary appraisals
• HMO and health insurance
• Night differential and holiday premium pay
• Service incentive leave upon regularization
• Monday to Friday schedule, weekends off
• Full-time direct hire with real room to grow
• Training and upskilling through SOS Academy
• Employee engagement activities and a healthy work environment
• Class A office in Cebu Business Park with backup power and redundant internet

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States, Canada and Australia. Our team members work inside our clients daily operations in customer service, sales, healthcare support, accounting, e-commerce, creative and technical roles, full time and on site in Cebu Business Park. We hire for experience and character, we train through SOS Academy, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral. Every applicant gets a reply. Office: 7th Floor, MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Website: staffoutsourcing.com. Careers: staffoutsourcing.com/careers/job-posting. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees or personal documents before a written job offer.