Inside Sales Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a fast-growing, tech-enabled co-living company based in Singapore that's transforming the urban rental experience across Southeast Asia. The business was born out of frustration with traditional rentals and is driven by a belief that renting should be seamless, stylish, and centered around tenants. It offers fully furnished rooms across more than 300 properties in six cities, providing residents with flexible leases, housekeeping, ultra-fast Wi-Fi, and curated community eventsall managed through a frictionless mobile-first platform. Trusted by young professionals, students, and corporate teams alike, the company is setting the new standard for modern rentals with a focus on comfort, convenience, and community.

About the Role

As an Inside Sales Specialist, you will be responsible for handling incoming emails and chat inquiries from potential customers who are interested in our products or services. You will engage with these leads, understand their needs, provide information about our offerings, and guide them through the sales process to ensure a positive experience and successful conversion. This role requires a proactive approach to understanding the Singapore co-living and real estate market, as well as the ability to work cross-functionally with various teams to optimize processes and deliver outstanding results.

Work hours: Shift based, 5 days a week with 2 day rest day (shifting schedule between 9am-1am PHT and weekday off)

Work set-up: Remote

What you'll do

• Respond to Inquiries: Handle inbound emails and chat messages from prospective customers in a timely and professional manner.
• Understand Customer Needs: Listen actively to customers requirements, questions, and concerns to understand their needs and provide appropriate solutions.
• Provide Product Information: Educate customers about our products or services, including features, benefits, pricing, and promotions.
• Qualify Leads: Determine the suitability of leads by asking relevant questions to understand their budget, timeline, and decision-making process.
• Demonstrate Value: Effectively communicate the value proposition of our products or services and how they meet the customer's needs.
• Handle Objections: Address customer objections or concerns with confidence and provide solutions to alleviate any doubts.
• Scheduling of Viewings: Ensure viewings are plotted in the field sales team's calendar with all relevant information.
• Close Sales: Guide qualified leads through the sales process, close deals, and achieve monthly or quarterly sales targets.
• Follow-Up: Follow up with leads who have expressed interest but haven't made a purchase yet to nurture them through the sales funnel.
• Documentation and Reporting: Maintain accurate records of interactions with customers in the CRM system and have insight into your sales activities, leads, and conversion rates.
• Collaboration: Work closely and cross-functionally with the sales team, marketing department, operations, and other relevant departments to optimize sales processes and improve customer experience.
• Market Awareness: Stay proactive in understanding the Singapore co-living and real estate market to better position offerings and anticipate customer needs.
• Continuous Learning: Stay updated on product knowledge, sales techniques, and industry trends to enhance selling skills and meet or exceed sales targets.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service and support throughout the sales process.

What You Bring

• 2 years solid experience in sales, preferably in a real estate sales role.
• Excellent communication and interpersonal skills.
• Strong listening skills and ability to understand customer needs.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and able to work under pressure to meet sales targets.
• Familiarity with CRM software and sales processes.
• Ability to work in a fast-paced environment and adapt to changes.

Don't meet every requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 jobs that empower global start-ups to focus on growth.