About Kaffea-X
Kaffea-X is a digital marketplace for green specialty coffee, built to bring greater transparency, efficiency, and trust to a historically opaque market. The platform provides standardized listings, transparent pricing, secure transaction execution, traceability, logistics coordination, and payment support for producers, exporters, cooperatives, importers, traders, and roasters. Kaffea-X helps market participants trade with greater confidence while preserving the relationships, origin expertise, and commercial discretion the industry depends on.
The Opportunity
Kaffea-X is seeking two ambitious, highly organized, and articulate Inside Sales Specialists to join our Manila office. This role is central to our global outbound sales effort, focused on identifying, engaging, qualifying, and scheduling meetings with decision-makers across the specialty coffee value chain — roasters, green-coffee buyers, importers, exporters, cooperatives, and traders — working closely with the US and European sales teams.
This role is not primarily responsible for closing sales. Its purpose is to build a high-quality, well-managed pipeline through thoughtful multi-channel outreach, prospect qualification, and booking discovery calls and platform demonstrations for the sales team.
Key Responsibilities
Prospecting and Contact/Lead Enrichment
- Build targeted prospect lists using event and trade-show attendee lists, industry directories, referrals, LinkedIn, and web research.
- Convert raw contact data into clean, complete, actionable CRM records.
- Research companies and identify the right decision-makers — buyers, heads of procurement, managing directors, sourcing managers, traders, and owners.
- Use lead-generation tools such as Seamless AI and LinkedIn Sales Navigator.
- Monitor coffee trade groups, industry forums, and social media for potential buyer and seller opportunities.
- Verify contact information, company relevance, and fit with Kaffea-X before outreach.
Qualification and Appointment Setting
- Qualify prospects based on role, authority, trading activity, potential volume, timing, and platform fit.
- Schedule qualified discovery calls and demonstrations for Account Executives and senior sales leaders.
- Coordinate calendars across US, European, Latin American, African, and Asian time zones.
- Send accurate invitations, confirmations, and reminders.
- Prepare concise prospect briefs for the Account Executive ahead of each meeting — company background, contact role, needs, and discussion history.
- Support post-meeting follow-up as directed by the Account Executive or sales leadership.
CRM, Reporting, and Market Intelligence
- Maintain accurate, timely records in Zoho CRM — lead source, contact information, outreach activity, disposition, opportunity stage, and next steps.
- Log all meaningful prospect interactions promptly.
- Review the daily website visitor report each business day and follow up on visitors with a lead score above 50 or a lead probability above 5%, logging the company/location identifier, pages viewed, and outreach action taken in Zoho CRM within 1 business day.
- Continuously monitor live website visitors via Zoho SalesIQ during working hours and proactively engage qualifying visitors through live chat, capturing the conversation outcome and any next step in Zoho CRM.
- Scan new followers of Kaffea-X's LinkedIn page and reach out to relevant new followers with a personalized connection or message, logging the contact and outreach status in Zoho CRM.
- Submit daily activity updates and weekly pipeline reports.
- Track outreach volume, conversion rates, lead quality, and meeting outcomes.
- Share feedback on messaging, objections, market conditions, and competitor activity.
Required Qualifications
- 2+ years of experience in B2B inside sales, sales development, lead generation, appointment setting, or business development.
- Experience in B2B SaaS, digital marketplaces, agri-tech, commodities or international trade and financial services strongly preferred.
- Spoken and written English, with the ability to communicate professionally with senior international contacts.
- Spanish strongly preferred; additional languages an advantage.
- Strong phone confidence and the ability to hold persuasive conversations with executives, traders, buyers, and exporters.
- Comfortable with cold outreach, rejection, consistent follow-up, and activity-based targets.
- Experience with Zoho CRM or similar platforms, plus LinkedIn Sales Navigator and tools such as Seamless AI.
