Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talent we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technologyand we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesit's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Brief Job Description
The ISR is expected to develop, manage, and to communicate regularly with the targeted resellers. The ISR serves as the single point of contact for the resellers to discuss projects, promos, new products, technical support requirements, marketing requirements, and other partner concerns. The ISR is given monthly and quarterly sales targets to achieve on various programs and supports the resellers in managing their requirements. The ISR works closely with the immediate supervisor or distribution manager in the market unit in developing the channel long tail business.
Job Responsibilities
- Vertiv Partner Program
- Recruit new resellers and activate dormant resellers by having them register and activate their accounts in the Partner Portal.
- Communicate VIP Loyalty program to qualified partners.
- Ensure that Channel partners contribute to the sales growth of the market unit.
- Ensure New Registered Partners are converted to Active Buying partners.
- Ensure that all Existing Partners are registered and have activated their accounts in the partner portal.
- Sales Target and Partner Opportunities
- Achieve the set sales target by the business through account management, development, and engaging the assigned resellers.
- It is the responsibility of the ISR to coordinate and discuss with all stakeholders (e.g., distributor, CTS, LTS, channel manager, and OSR) the opportunity requirements of the resellers and to ensure its closure and/or completion.
- Partner Communication & Enablement
- The ISR is expected to call and communicate with the partners regularly.
- Educate and push current and new products to resellers via emailers and/or trainings.
- Ensure that partners are trained and equipped with the latest knowledge to sell Vertiv products and solutions.
- Communicate sales and marketing programs to resellers.
- Channel Leads
- Manage and take action Channel Leads assigned and update leads status in Oracle in a timely manner.
- Updates leads tracker in One Drive every week.
- Partner Database
- Manage and update the central Channel Partner database in Oracle Sales Cloud.
- Ensure that contact person for each partner is up to date.
- Reports
- Ensure that ISR partners are tagged properly in the Sales Out Report every month.
- Joins weekly review and Updates Reseller progress and opportunities in sales system.
- Other tasks
- Regularly joins business review, communication meetings and update with the Channel team.
- Familiarize oneself and abide by the team's policies and procedures.
- Other assigned tasks and activities by the immediate superior.
Job Qualifications
- Native Thailand Speaker or equivalent Language certification
- Telesales (outbound calls)
- Engaging phone manner and good listening skills
- Excellent verbal communication skills
- Good conversational English
- Basic Reports Preparation and Data Analysis
- Graduate of any 4-year course and with at least 2-3 years work experience as telesales and preferably knows the IT channel business or relevant industry
- Outbound Calling experience is required. Excellent Communication skills, engaging phone manner and good listening skills is a must.
- Basic reports preparation and data analysis.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
