Inside Sales Representative (Contracts)

Responsibilities

• Achieve the revenue targets determined from the assigned service contracts.
• Develop and manage customer relationships via outbound calls, email, and other forms of communication provided.
• Help maintain & possibly improve contract renewal rates year on year.
• Learn, understand, and develop the ability to negotiate with the end users the terms and conditions of the service contracts aligned with the Vertiv standards.
• Report the contract pipeline & forecasts periodically to the Director of Service Sales as well as to the relevant country service management teams.
• Identify & be able to present the hierarchy of risks on service contracts that may contain terms that differ from the Vertiv standards.
• Actively work with the Vertiv collections team & the end user to ensure payments are made within the agreed terms.
• Work harmoniously with the different teams required to succeed especially with the service teams in the MU's, the legal team in Asia, finance & collections, & the contracts admin teams in Asia.
• Establish a high drive for results & develop a winning culture.
• Responsible for achieving or exceeding the assigned service contract revenue targets.
• Actively engage with the end users through outbound calls, emails & other forms of communication to ensure that renewal of service contracts are made on time.
• Prepare monthly, quarterly, semi annual and annual forecasts to the Service Mgt of the relevant countries assigned as well as to the Director of Service Sales, Asia.
• Develop outstanding customer relationships to promote customer loyalty to the Vertiv brand.
• Coordinate with the Vertiv legal team & the contracts admin team to ensure that the terms & conditions of the contract are adhered prior to the actual loading of the contract.
• Help promote Vertiv products & services to the customers being managed.
• Actively espouse good customer experience to self and to other Vertiv teams throughout the contract renewal process.

Skills and Qualifications

• Bachelor's degree.
• Successful sales and management track record, preferably with some experience in service business.
• 2-3 + years experience in sales &/or service, preferably with Telesales experience as well.
• Strong communicator in both written and verbal, especially skilled to manage relationships through the phone.
• Excellent interpersonal skills.
• Sales acumen is a must, with a degree of telesales experience.
• Problem solver , Good at conflict management.
• Strong influencing behaviors, excellent negotiation skills.
• Outstanding business ethics and integrity.
• Can do attitude and Sense of urgency.
• Ability to connect with customers from a different Asian culture.
• Experience in handling contractual negotiations is a differentiator.
• Patient disposition when handling customers people in general.
• Good attention to details.
• Marketing acumen, good ear on market trends and creative ways to generate demand