Job Description

The primary focus of this role is to effectively manage, retain, and grow a portfolio of small to mid‑value customer accounts through a scalable, sales and engagement model.

The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across a high‑volume account base by applying strong portfolio prioritisation, efficient sales execution, and proactive relationship management.

This includes identifying growth and retention opportunities across the portfolio, responding to customer needs in a timely and consistent manner, and delivering value through repeatable, data‑led sales motions rather than high‑touch, bespoke engagement.

As an Account Manager, you apply your expertise in account management, knowledge of Telstra's capabilities and products, and awesome relationship building skills to deliver the following responsibilities:

Take ownership for establishing and managing customer relationships through applying knowledge of their business and Telstra's services/products to support ongoing relationship development, drive customer satisfaction and contribute to portfolio growth.• Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.

Take accountability for manging customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation.

Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.

Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).

Apply knowledge of Telstra's capabilities, market insights, and an understanding of the client's business strategy to identify new business opportunities and achieve revenue and sales objectives for a defined portfolio.

Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth

Key Skills

Commercial Acumen

Communication

Communication written and verbal (Inactive)

End to End Sales

Group Problem Solving

Growth Mindset

Listening

Microsoft Excel

Negotiation

Organisation

PowerPoint