Inside Sales & Dispatch Coordinator

We are seeking a highly motivated, proactive, and reliable full-time Inside Sales & Dispatch Coordinator to join our team.

In this multifaceted role, you will serve as the central backbone of our day-to-day operations—handling inbound/outbound calls, scheduling appointments, dispatching technicians, driving inside sales, and keeping our administrative processes running smoothly.

Compensation & Benefits:

• Starting Rate: $5.00/hour
• Fully Remote
• Health Allowance
• Retention bonus
• Performance-based pay raises (Month 3, Year 1 and 2)

Key Responsibilities:

• Dispatch & Operations Management: Schedule service appointments, dispatch field technicians, coordinate daily operations, and manage calendars efficiently.
• Inside Sales & Lead Conversion: Handle inbound calls, follow up on missed calls and unsold estimates, pursue incoming leads, and actively convert inquiries into booked appointments.
• Customer Support: Deliver an exceptional customer experience on every interaction, answer inquiries, resolve routine issues, and build genuine rapport with clients.
• Back-Office & Administrative Support: Verify invoices, maintain CRM records, process routine paperwork, and provide general operational backup.
• Digital Presence Maintenance: Manage basic social media updates and assist in maintaining our Google Business Profile.

Key Requirements:

• Shift Availability: Must be fully open to working weekends and adhering to a shifting operational schedule.
• Communication Skills: Excellent spoken and written English skills with the ability to build natural, professional relationships with customers over the phone.
• Track Record: Strong background in customer service, scheduling, dispatch, or appointment setting, with a proven record of reliable attendance and performance.
• Mandatory Tools: Proficiency in Microsoft Office (Outlook, Excel, Word) and WhatsApp. Experience with CRMs or field service management software (e.g., ServiceTitan, Housecall Pro, Jobber) is a plus.

Technical & Work From Home Requirements:

• Dual Monitors Required: Laptop/PC setup with at least one extended monitor (minimum 2 monitors).
• High-Speed Internet: Main reliable high-speed connection plus a stable backup internet option.
• Power Backup: Reliable continuous power setup (UPS / generator or power station) to ensure uninterrupted shifts.