Job Description
We are seeking an experienced Inside Sales and Support with a strong background in selling tour packages across Asia and European River Cruises. The successful candidate will be responsible for managing the entire sales and support process.
Discover the World is a global leader in travel sales representation, proudly managing a portfolio of more than 120 world‑class brands spanning air, cruise, hospitality, car rental, tourism boards, and more. For over 30 years, we have built a trusted international network through exceptional service, integrity, and results-driven performance. Join a company where people and partnerships make a worldwide impact.
Job Requirements
- Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- 1–2 years of experience in the travel industry, preferably in tour operations, travel and cruise sales and support.
- Proven experience selling Asian tour packages, particularly Japan, China, Vietnam, and other Asian destinations.
- Experience selling European River Cruises is required.
- Strong understanding of travel operations, booking processes and customer service.
- Excellent verbal and written English communication skills.
- Proficient in Microsoft Office, Outlook, Salesforce, and CRM tools.
- Strong attention to detail, organizational skills and ability to multitask.
- Self-motivated with a strong work ethic and customer-focused mindset.
- Willing to work night shifts.
Job Responsibilities
- Manage inbound and outbound calls, emails and inquiries from travel agents and clients.
- Promote and sell European River Cruise products and related travel services.
- Promote and sell tour packages, particularly to Japan, China, Vietnam and other Asian destinations.
- Assist travel agents and clients throughout the entire booking and tour operation process.
- Process bookings, payments, amendments, cancellations and final payment collections, also with quotations, itineraries.
- Maintain and update customer and booking records in Salesforce and other CRM systems.
- Prepare reports and provide administrative support as required.
- Support group bookings for tours and river cruises (experience in managing cruise groups is highly desirable).
- Develop and maintain processes that meet client expectations and operational requirements.
- Perform additional duties and special projects as assigned
