Inside Sales and Sales Operations Support

Inside Sales and Sales Operation Support

Job Summary:

This role is responsible for driving sales growth and managing assigned customer accounts through proactive inside sales activities. The role will own assigned sales targets, develop customer relationships, identify and progress sales opportunities, reactivate dormant accounts, and support account growth through regular customer engagement and sales analysis. The role works closely with Account Managers, Customer Service and Demand Planning to ensure customer needs are understood, sales opportunities are followed through, and forecasts support business and inventory planning.

Responsibility:

Sales & Account Ownership

• Own assigned customer accounts and sales targets/KPIs; drive year-on-year sales growth; develop strong customer relationships; identify opportunities to increase sales, introduce new products and expand share of wallet.

Inside Sales & Customer Engagement

• Proactively contact customers through an agreed call cycle to understand needs, follow up opportunities and drive repeat purchases. Follow up on customer requirements and service-related matters and coordinate with the appropriate teams.

Sales Opportunity Management

• Identify, qualify and follow up new sales opportunities within assigned accounts. Maintain accurate opportunity and pipeline information in CRM/C4C and progress opportunities through to closure in coordination with the Account Manager where required.

Sales Contract & Commercial Support

• Prepare standard quotations and simple price lists under agreed guidelines. Support preparation and administration of sales contracts, including equipment/FOL contracts and related documentation. Ensure commercial information is accurate and aligned with approved terms.

Forecasting & Demand Planning

• Prepare accurate sales forecasts for assigned accounts and work closely with the Demand Planner to align customer demand, forecast and inventory requirements. Highlight demand changes, risks and opportunities.

Sales Reporting & Analysis

• Prepare regular sales reports and analysis to support account manager. Monitor sales performance against targets and identify gaps and opportunities. Provide customer, product and sales insights to support commercial decision-making.

Account & Sales Reviews

• Conduct regular account reviews with the Account Manager covering sales performance, customer activity, opportunities and risks. Own agreed actions and follow up to completion.

Cross-functional Collaboration

• Work closely with Account Managers, Customer Service, Demand Planning, Finance and other functions to support customer and sales objectives. Escalate operational issues to the appropriate function while maintaining customer follow-up where appropriate.

WORKING HOURSE & SHIFT REQUIREMENT

• Willingness and ability to work flexible shifts to support Australia and New Zealand business hours
• Shift schedules may include early morning or staggered hours depending on business needs
• Flexibility during peak periods or month-end activities is required

EDUCATION & TRAINING

• Diploma, bachelor's degree, or equivalent combination of education and relevant work experience.
• Qualifications in Business, Sales, Marketing, Commerce, or a related discipline are preferred.
• Familiarity with SAP and/or ERP systems is desirable

SKILLS & EXPERIENCE

• Minimum 2 years experience in Inside Sales, Customer Service, Account Management, Sales Support, or a similar customer-facing commercial role
• Demonstrated ability to build strong customer relationships, grow accounts, and identify sales opportunities.
• Experience in order management, quotations, complaint resolution, and sales support activities.
• Strong communication, negotiation, and stakeholder management skills.
• Proactive and self-motivated with the ability to work independently and manage multiple priorities.
• Strong analytical, problem-solving, and organizational skills with a high attention to detail.
• Proven ability to collaborate effectively across cross-functional teams.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with SAP and/or ERP systems preferred.
• Experience in manufacturing, industrial, packaging, or other B2B environments is advantage.

CORE COMPETENCIES

• Customer-focused with a passion for delivering exceptional service and commercial outcomes.
• Demonstrates initiative, accountability, and a results-driven mindset.
• Builds trust and credibility through professionalism, integrity, and effective communication.
• Adaptable and resilient in a fast-paced, evolving environment.
• Strong decision-making skills with the ability to assess situations and implement practical solutions.
• Collaborative team player with the ability to influence and work effectively with diverse stakeholders.