The position will work harmoniously with the different teams required to succeed especially with the service teams in the MU's, the legal team in Asia, finance & collections, & the contracts admin teams in Asia.
Job Responsibilities:
- To achieve the revenue targets determined from the assigned service contracts.
- Develop and manage customer relationships via outbound calls, email, and other forms of communication provided.
- Help maintain & possibly improve contract renewal rates year on year.
- Learn, understand, and develop the ability to negotiate with the end users the terms and conditions of the service contracts aligned with the Vertiv standards.
- Report the contract pipeline & forecasts periodically to the Director of Service Sales as well as to the relevant country service management teams.
- Identify & be able to present the hierarchy of risks on service contracts that may contain terms that differ from the Vertiv standards.
- Actively work with the Vertiv collections team & the end user to ensure payments are made within the agreed terms.
- Work harmoniously with the different teams required to succeed especially with the service teams in the MU's, the legal team in Asia, finance & collections, & the contracts admin teams in Asia.
- Establish a high drive for results & develop a winning culture.
- Responsible for achieving or exceeding the assigned service contract revenue targets.
- Actively engage with the end users through outbound calls, emails & other forms of communication to ensure that renewal of service contracts are made on time.
- Prepare monthly, quarterly, semiannual and annual forecasts to the Service Mgt of the relevant countries assigned as well as to the Director of Service Sales, Asia.
- Develop outstanding customer relationships to promote customer loyalty to the Vertiv brand.
- Coordinate with the Vertiv legal team & the contracts admin team to ensure that the terms & conditions of the contract are adhered prior to the actual loading of the contract.
- Help promote Vertiv products & services to the customers being managed.
- Actively espouse good customer experience to self and to other Vertiv teams throughout the contract renewal process.
Job Qualifications:
- Bachelor's degree.
- Successful sales and management track record, preferably with some experience in service business.
- 2-3 + years experience in sales &/or service, preferably with Telesales experience as well.
- Strong communicator in both written and verbal, especially skilled to manage relationships through the phone.
- Excellent interpersonal skills.
- Sales acumen is a must, with a degree of telesales experience.
- Problem solver, Good at conflict management.
- Strong influencing behaviors, excellent negotiation skills.
- Outstanding business ethics and integrity.
- Can do attitude and Sense of urgency.
- Ability to connect with customers from a different Asian culture.
- Experience in handling contractual negotiations is a differentiator.
- Patient disposition when handling customers people in general.
- Good attention to details.
- Marketing acumen, good ear on market trends and creative ways to generate demand.
