Infrastructure Performance Consultant

Important Information:

• Shift: Morning Shift
• Work Set-Up: Hybrid, 1x a month
• Location: Quezon City

RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.

Working for RGP, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by RGP and built on tangible accomplishments.

As we continue to grow and deepen our impact on organizations around the world, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know:

• We are energized by challenges and the effort needed to solve them.
• We like working with people who are positive, adaptable and growth minded.
• We care how work gets accomplished and are deeply invested in the success of our clients and our colleagues.

If this sounds like you, we invite you to read on and learn more.

THE RGP EXPERIENCE

Whether you desire to work directly with clients or support those who do, RGP connects you to meaningful opportunities designed to put your talents to their best and highest use, and help you develop skills for today and tomorrow. As an RGP employee, you are a champion for your team, driven to develop their functional acumen in a manner that is transformative and valuable. You help guide people and organizations to be and become more than they thought possible and have the ultimate service mentality based on openness, understanding and teamwork.

PURPOSE OF THE ROLE

The Infrastructure Performance Consultant provides specialized consultancy services to InterAction customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

Essential Duties and Responsibilities:

1. Reactive Performance Troubleshooting (Consultative)

• Engage directly with customers experiencing InterAction performance issues.
• Conduct structured performance diagnostics across:

> Application servers

> Databases

> Network configuration

> Authentication layers

> Reverse proxies

> WAFs

> API gateways

> Load balancers

• Partner with Support to:

> Analyze logs and telemetry

> Identify infrastructure bottlenecks

> Differentiate product defects from environmental issues

• Deliver clear root cause analysis reports.
• Recommend configuration and architectural changes to improve performance.

2. Infrastructure & Architecture Advisory

• Provide expert guidance on how InterAction should be deployed within:

> Azure and hybrid environments

> Reverse proxy environments

> WAF-protected environments

> High-availability configurations

• Advise customers on:

> Capacity planning

> Scaling strategies

> Authentication architecture

> API routing and wildcard configuration

> Network latency considerations

• Recommend optimization strategies aligned with LexisNexis support boundaries.

3. Proactive Consultancy Services Development

• Identify recurring infrastructure-related performance patterns.
• Develop proactive consultancy offerings such as:

> Infrastructure Health Checks

> Pre-Go-Live Architecture Reviews

> Performance Optimization Assessments

> Infrastructure Readiness Reviews

• Create standardized assessment frameworks.
• Define service deliverables and engagement models.
• Help shape the future full-time Professional Services consultancy function.

4. Cross-Functional Collaboration

Work closely with:

> Professional Services Consultants

> Project Managers

> Product Engineering

> Technical Support

> Customer Success

To ensure:

• Smooth handoff between reactive support and consulting engagements
• Early risk identification during implementations
• Alignment between product design and real-world deployment patterns

5. Documentation & Knowledge Enablement

• Develop infrastructure performance best-practice guides.
• Create troubleshooting playbooks for Support.
• Document validated configuration patterns.
• Feed recurring findings back to Product for roadmap consideration.
• Contribute to internal training on infrastructure-related performance risks.

6. Strategic Impact & Customer Value

• Improve time-to-resolution for complex performance issues.
• Increase customer confidence in InterAction deployments.
• Reduce escalations misclassified as product defects.
• Strengthen adoption by ensuring stable and scalable deployments.
• Protect brand reputation through high-quality technical advisory.

Required Experience & Qualifications

Technical Expertise

• Strong experience with:

> Microsoft Azure (IaaS, PaaS)

> Reverse proxies and authentication flows

> WAF configuration impacts

> Load balancing concepts

> Networking fundamentals (DNS, CIDR, routing, TLS)

> IIS / Web servers

> SQL Server performance fundamentals

• Experience diagnosing performance issues across:

> Application layer

> Infrastructure layer

> Network layer

Professional Experience

• 7+ years in one or more of:

> Infrastructure Architecture

> Enterprise Systems Engineering

> Performance Engineering

> Technical Consulting

> Escalation Support (L3/L4)

• Experience working with enterprise IT departments.
• Experience delivering root cause analysis to customers.

Soft Skills & Consulting Capability

• Strong analytical and structured troubleshooting skills.
• Ability to communicate complex infrastructure issues clearly to both technical and non-technical stakeholders.
• Confident but diplomatic boundary-setting.
• Strong written documentation and reporting capability.
• Ability to translate technical remediation into business value impact.

Equal Opportunity Employer

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.