Infrastructure Performance Consultant

Role Summary

The Infrastructure Performance Consultant provides specialized consultancy services to InterAction customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

This role operates at the intersection of Product, Support, Professional Services, and Customer IT teams, helping clients:

• Assessment and advisory against established LN architecture standards
• Identification of infrastructure deviations impacting performance

• Collaboration with internal teams for tailored client recommendations

• Implement preventative infrastructure best practices
• Improve system reliability, scalability, and adoption

Initially established as a part-time role, this position will validate demand, define service offerings, and contribute to the creation of a full-time Professional Services consultancy function focused on infrastructure performance optimization.

This role is critical to driving customer value realization, protecting product reputation, and enabling long-term adoption of InterAction.