Infrastructure Engineering Senior Analyst - HIH - Evernorth

Responsibilities

• Analyze and interpret data from endpoint monitoring tools to identify trends, anomalies, and opportunities for optimization.
• Collaborate cross-functionally with teams across the Technology organization to support and maintain endpoint health services.
• Develop and refine dashboards, reports, and metrics that provide actionable insights into endpoint performance and security posture.
• Contribute to the development of strategic initiatives aimed at enhancing endpoint management capabilities and improving operational efficiency.
• Support incident response and root cause analysis efforts by providing data-driven insights and recommendations.
• Create technical documentation and runbooks for supporting and using the endpoint solutions.
• Identify opportunities and drive process improvements.
• Assist with the development of automated processes for repeatable work completed by the team.
• Stay current with industry trends and emerging technologies.

Required Skills:

• Proven experience with data visualization tools like Tableau or Power BI.
• Proven experience with using SQL and Excel for complex use cases.
• Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.
• Effective communication and collaboration skills, with a track record of working across technical and non-technical teams.
• Familiarity with agile methodology and Jira.
• Familiarity with ServiceNow.

Required Experience & Education:

• High school diploma (bachelor s degree preferred) or equivalent training/work experience.
• 3 - 5 years overall experience with providing data analytics in an enterprise environment.

Desired Experience:

• PowerShell, Python, or similar programming/scripting experience.