Infrastructure and Deskside Support Engineer L2

WE ARE HIRING AN INFRASTRUCTURE AND DESKTOP SUPPORT ENGINEER L2!

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a dynamic and supportive environment where employees can grow, contribute, and make an impact.

At Excis, we believe in a people-first culture where individual achievements fuel team success. Join our international team and be part of a collaborative workplace where your technical skills and contributions are valued.

Key Responsibilities:

- Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.

- Diagnose and resolve hardware, software, operating system, and application-related issues.

- Install, configure, upgrade, and replace IT systems and equipment.

- Monitor and maintain IT infrastructure, including servers, storage, and network devices.

- Troubleshoot network connectivity issues involving LAN, WAN, Wi-Fi, VPN, and internet services.

- Support Active Directory, DNS, DHCP, Group Policy, and file services.

- Manage incidents and service requests in accordance with agreed Service Level Agreements (SLAs).

- Document troubleshooting procedures, resolutions, and knowledge articles.

- Provide onsite and remote technical support to end users.

- Assist with infrastructure upgrades, migrations, deployments, backup procedures, and disaster recovery activities.

- Coordinate with internal IT teams, vendors, and service providers to ensure timely issue resolution.

Key Requirements:

- Bachelor's degree in information technology, Computer Science, Engineering, or a related field.

- 3–5 years of experience in IT Desktop Support, Infrastructure Support, or Service Desk environments.

- Experience supporting enterprise IT environments, preferably across multiple locations.

- Knowledge of Windows 10/11 administration and basic Windows Server environments.

- Understanding of networking technologies, including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.

- Experience troubleshooting desktops, laptops, printers, and peripheral devices.

- Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar platforms.

- Knowledge of remote support tools and infrastructure monitoring solutions.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent verbal and written communication skills.

- Ability to work independently and collaboratively within a team environment.

Why Join Us:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.