Infra Tech Support Practitioner

accenture in the philippines

1-3 Years

Philippines

Posted 22 hours ago

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Job Description

As an Application Tech Support Practitioner, you will be responsible for providing Service Desk Voice Support to clients in Japanese. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service Desk voice support to clients in Japanese, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner. Collaborate with cross-functional teams to identify and resolve complex technical issues. Professional & Technical Skills: Required Skill: Expertise in service Desk voice support. Additional Must to Have Skill: Fluency in Japanese. Strong understanding of IT Operations and technical support processes. Experience with incident management and problem resolution. Excellent communication and interpersonal skills. Additional Information: The candidate should have 1 year of experience in Service Desk Voice Support. the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field.

Professional & Technical Skills:

Required Skill: Expertise in service Desk voice support.

Additional Must to Have Skill: Fluency in Japanese.

Strong understanding of IT Operations and technical support processes.

Experience with incident management and problem resolution.

Excellent communication and interpersonal skills.

Additional Information:

The candidate should have 1 year of experience in Service Desk Voice Support.

the ideal candidate will possess a Strong educational background in Information technology Operations, Computer Science, or a related field.