Information Technology Support Specialist

Duration: 1 year – Extendable

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description:

· Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.

· Working with OEM vendors for replacing spares, hardware repairs & troubleshooting

· Inventory management

· Imaging of Laptops & Desktops

· Printer Management

· Assistance in fixing issues for Conference room and working with Vendor for room setup

· Hardware/software troubleshooting and resolution

· Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

· Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

· Network & Sharing printer installation

· Knowledge of Office 365 support

· Coverage/compliance software installation and troubleshooting

· Good communication skill

· Good Knowledge of DHCP, DNS.

· Maintain IT inventory, coordinate vendor support, and assist with procurement

· Support Mac devices

· Strictly adhere to defined Service Level Agreements (SLA's)

· Support recurring meetings, events, and after-hours activities as required

· Documenting incidents, problems, and resolutions for future reference and for the knowledge base

· Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

· L1 level network troubleshooting and resolution for LAN Connectivity

· Hands & feet support to Backend team for Network/Server/application issue

· Working with vendor support contacts to resolve technical issues

· Labelling Racks & devices

· Server mounting/movement