Information Technology Support Specialist

IT Support

Salary Range: $860 to $1,200 per month

Join a fast-growing Managed Service Provider company as a key member of the frontline support team. In this role, you'll use your existing IT knowledge to assist users with common technical issues, manage basic support requests, and help maintain essential systems. You'll work alongside an experienced IT team, handling routine technical tasks and escalating more complex issues when needed.

What You'll Do:

• Assist with everyday IT support tasks, including user management, password resets, printer troubleshooting, and other common technical issues.
• Manage incoming helpdesk tickets through voice and chat support, providing basic troubleshooting and escalating issues when necessary.
• Use Active Directory and Microsoft 365 to assist with user accounts, access permissions, and account-related requests.
• Help troubleshoot common software, hardware, and connectivity issues with guidance from senior team members when needed.
• Work closely with the FAST Team and technical leadership to ensure support requests are handled efficiently.

Who You'll Work With:

Be part of a dedicated IT support team focused on providing reliable day-to-day technical assistance. You'll collaborate with the FAST Team and more experienced IT professionals who can provide guidance on complex technical issues.

Who We're Looking For:

• IT Knowledge: Familiarity with common IT support tasks and Microsoft 365, with some previous IT experience or relevant technical experience.
• Active Directory Knowledge: Basic working knowledge of Active Directory, including user accounts, password resets, and permissions, is required.
• Troubleshooting Skills: Ability to identify common IT issues, perform basic troubleshooting, and recognize when escalation is needed.
• Highly Organized: Strong organizational skills to manage multiple support requests effectively.
• Detail-Oriented: Focus on accuracy, especially when handling user accounts and technical requests.
• Tech-Savvy: Comfortable learning new tools. Experience with printer troubleshooting is a plus but not required.
• Communicative: Interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.
• Experience: Some previous experience in an IT-related role is preferred. CompTIA A+ or similar certifications are a plus.

Why Join Us

• Impact: Put your IT knowledge to work supporting users and helping maintain essential business systems.
• Culture: Be part of a supportive IT team that values collaboration, technical development, and professional growth.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Friday to Tuesday, 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

How to Apply:

Click Apply to start your application and join our IT support team.

We are an equal opportunity employer and value diversity at our company.