IT Support
Salary Range: $1170 to $1,638 per month
Join a leading IT and MSP company known not only for its technical excellence but also for fostering a positive, team-oriented work environment. In this role, you'll be a key player delivering L1 support across a wide range of systems, ensuring fast, reliable service for both general users and VIPs.
What You'll Do:
- Provide IT support through voice and chat channels.
- Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS).
- Manage Windows Servers and utilize ConnectWise or other ticketing systems.
- Handle user creation/termination and application installations.
- Set up printers and resolve internet down issues.
- Configure and troubleshoot Office 365 and Office suite applications.
- Handle VIP ticket requests and priority user support.
- Recover and restore files (both locally and in cloud-based systems).
- Troubleshoot RDP login and connectivity issues.
- Respond to single user compromised email accounts.
- Set up drive mapping and access to network resources.
- Troubleshoot QuickBooks-related issues.
- Respond to and troubleshoot site-wide Wi-Fi and network outages.
Who You'll Work With:
Be an essential part of a collaborative IT support team within a company that values positive energy, accountability, and helpfulness. You'll work closely with team members and clients to solve technical problems quickly and efficiently, with a focus on delivering excellent service.
Who We're Looking For:
- Technically Skilled: Solid understanding of core IT systems including Windows Servers, Active Directory, DNS, Office 365, and networking fundamentals.
- Problem Solver: Ability to diagnose and resolve a wide range of issues from file recovery and RDP to email compromises and VIP support.
- Detail-Oriented: Strong attention to detail, especially when working with user access, drive mapping, and data recovery tasks.
- Customer-Focused: Comfortable supporting VIPs and priority users with urgency, professionalism, and clear communication.
- Experienced: Minimum 2 years of hands-on IT support experience, including:
- Helpdesk troubleshooting (via voice and chat)
- Active Directory & DNS management
- Windows Server environments
- ConnectWise or similar ticketing tools
- Office 365, Office suite configuration
- Printer setup, internet outages, and network troubleshooting
- File recovery (local/cloud), RDP connectivity, and email account security
- QuickBooks troubleshooting and drive mapping
Why Join Us
- Impact: Be a critical part of keeping client systems up and running, supporting everything from day-to-day helpdesk requests to high-priority issues.
- Culture: Work in a company that cares deeply about creating a positive environment. Your energy, attitude, and collaboration matter just as much as your technical skills.
- Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.
Work Details:
- Schedule: 9:00 AM 6:00 PM EST, SundayFriday or MondaySaturday
- Employment Type: Full-time
How to Apply:
Click Apply to start your application. Come and make a difference in IT support!
We are an equal opportunity employer and value diversity at our company.
