Information Technology Support Specialist

If you're the IT person others rely on when things break, we want to talk to you.

This role is for someone who doesn't just handle tickets but actually solves problems, keeps systems stable, and communicates clearly with users who need support.

If you have solid experience in email systems, user management, and day-to-day IT support, this role will feel familiar, but more structured and impactful.

About the Role

You'll support both end users and core systems, focusing on communication platforms, user access, and overall technical support.

You'll be responsible for keeping things running, whether it's resolving email issues, managing accounts, or handling technical concerns across devices and networks.

This is an Independent Contractor role, compensated based on active work hours, with leave credits and HMO coverage after 90 days, in a fully remote setup.

Key Responsibilities

• Set up and maintain user mailboxes and distribution lists in Microsoft Exchange or Office 365
• Troubleshoot email issues, including SPF, DKIM, DMARC, spam filtering, and IMAP/POP3/SMTP connectivity
• Provide L1/L2 technical support for hardware, software, and network concerns, including LAN/WAN, Windows, and macOS
• Manage Active Directory user accounts, permissions, and security groups
• Document and track support requests using Jira, Zendesk, or similar tools to ensure SLA compliance
• Monitor and manage security tools such as antivirus, anti-spam, and data loss prevention tools

Required Qualifications & Skills

• 2–4 years of experience in IT Support or Helpdesk roles
• Proven experience with Microsoft Office 365 or Exchange
• Familiarity with Google Workspace and Windows Server administration is preferred
• Basic understanding of DNS, DHCP, IP addressing, and VPN setup
• Certifications such as MCSA, CCNA, or Microsoft Certified: Modern Desktop Administrator Associate are highly regarded
• Ability to explain technical issues clearly to non-technical users

Key Competencies

• Strong problem-solving skills, especially under pressure
• Ability to work independently while collaborating with a team
• Customer-focused approach to handling support requests
• Strong attention to detail and ability to identify, document, and report quality issues
• Basic QA mindset, including testing workflows, spotting inconsistencies, and ensuring accuracy before completion
• Ability to follow processes, check outputs carefully, and provide clear feedback for improvement

Reminder

This role is best suited for candidates who are:

• Hands-on with real-world IT support tasks
• Comfortable managing both user concerns and system-related issues
• Able to maintain consistency in a fast-paced support environment

To be considered, please submit your application through this link:

BruntWork IT Support

• Applicants are also required to prepare a video introduction. Applications without a video introduction will not be processed.