Job Description

Company Description LeadIT Cloud & Managed IT Services has been delivering IT infrastructure and services to Australian businesses for over 15 years. The team has a strong track record in managing large-scale IT roles and projects, supported by relationships with leading technology suppliers. As an enthusiastic and professional cloud service provider, LeadIT focuses on helping organizations optimize their use of cloud technology while controlling IT costs. The company is committed to providing practical technical solutions, clear advice, and consistent personal attention and value to every client.

Role Description The Information Technology Support Engineer is a full-time, on-site role based in Butuan. This role is responsible for providing day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. The engineer will manage help desk tickets, escalate complex problems as needed, and ensure timely resolution and clear communication with users. Additional responsibilities include basic system administration tasks, maintaining documentation, supporting cloud and on-premises infrastructure, and collaborating with senior IT staff to improve reliability and performance of systems.

Qualifications

Candidates should possess strong Technical Support and Help Desk Support skills, including handling user inquiries and resolving common IT issues.
Candidates should possess solid Information Technology and System Administration skills for managing user accounts, systems, and basic network configuration.
Candidates should possess advanced Troubleshooting skills for identifying root causes, resolving hardware and software problems, and minimizing downtime.
Candidates should possess effective communication and customer service skills to support non-technical users and document solutions clearly.
Relevant experience in IT support or a similar role, preferably in a managed services or cloud-focused environment.
Knowledge of Windows and/or Linux operating systems, common business applications, and basic networking concepts.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) or a degree/diploma in Information Technology or a related field are advantageous.
Ability to work on-site in Butuan, prioritize multiple support requests, and collaborate with team members in a dynamic environment.