Information Technology Service Management Consultant

Helius Technologies

8-10 Years

Singapore

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Posted 3 days ago

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Job Description

About the job

At Helius Technologies, we help organisations deliver technology outcomes that work in the real world.

Our teams support complex technology initiatives across Asia and the Middle East , particularly in regulated and enterprise environments where reliability, governance, and execution matter.

Our focus is simple: to be a trusted partner in technology transformation — delivering outcomes reliably and built to last.

We are currently looking for a [ITSM Consultant] to join our team in [Singapore].

In this role, you will work with engineering teams, stakeholders, and delivery leads to support the execution of technology initiatives. The role is suited to professionals who combine strong technical capability with a structured and accountable approach to delivery.

If you are interested in opportunities with Helius, you may apply through the relevant job listing or share your profile with us at [Confidential Information].

We value individuals who bring depth, accountability, and a strong commitment to quality.

Position Summary / Project Description

The Service Management team is responsible to drive improvements in the quality of production systems via production change control and quality assurance.

We are looking for experienced personnel to manage, drive and deliver the change management process. He/She will work with staff in other divisions such as project managers, production support and security specialists in assessing change requests, to prevent adverse impact for change requests deployed to production systems.

Role and Responsibilities

1. With a focus on Change Management, drive Change Advisory Board meetings and manage approval of all change requests for deployment

2. Implement and maintain ITIL standard for change management

3. Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences

4. Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests

5. Follow-up on action items from CAB

6. Send change downtime and completion broadcast communication to all Synapxe stakeholders

7. Maintain and update change control portal

8. Improve process efficiency (e.g, streamlining) and effectiveness

9. Maintain processes, templates and SOP, website and information related to change control

10. Provide regular report on SLA measurement and/or performance of ITSM processes

11. Review/Prepare progress reports for initiatives and present the reports when required

Requirements / Qualifications

• Minimum of a B.S. in Computer Science, MIS or related degree

• 8 – 10 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.

• Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required.

• Ability to establish and cultivate relationships with a variety of key stakeholders.

• Ability to work under a fast-paced and dynamic environment.

• Displays a strong sense of time management and accountability.

• Well-developed communication, negotiation and professional writing skills.

• Good organization skills, with ability to properly document and track information

• Strong knowledge of MS Office Applications (Word, Excel, Powerpoint)

• Ability to adapt to a fast-changing environment

• Willing to learn new things and take on challenges/task proactively

• Experience in healthcare industry is an advantage.

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