The IT Project Manager acts as the primary strategic liaison and Single Point of Contact (SPOC) between the business unit and internal/external IT teams. This role is responsible for driving technology initiatives, managing end-to-end IT projects, and ensuring IT capabilities align with business objectives.
Key Responsibilities
- Stakeholder & Vendor Management: Act as the single point of contact for all IT-related requirements, escalations, and technical support needs. Coordinate solution delivery across internal IT teams (Infrastructure, Application Development, Security, Helpdesk) and third-party vendors.
- Project Delivery & Governance: Manage the full lifecycle of IT projects supporting business processes, ensuring delivery within scope, schedule, and budget. Enforce project gating processes, portfolio tracking, risk management, and documentation standards.
- Business Analysis & Solutioning: Assist business leads in articulating technology needs through Business Requirement Documents (BRD), Project Charters, and Terms of Reference (TOR). Conduct feasibility, cost, and ROI analyses to recommend optimal solutions.
- Operations & SLA Monitoring: Monitor and report on IT service metrics (system uptime, issue resolution, security compliance, SLAs) through regular scorecards. Represent IT in executive steering committees and operational business reviews.
- Technology Adoption & Strategy: Educate business stakeholders on existing enterprise capabilities (automation tools, collaboration platforms, cloud storage) to drive system utilization and recommend emerging technologies to optimize operations.
- IT Administration & Compliance: Support business-unit IT budgeting and ensure adherence to corporate cybersecurity, data protection, and IT governance policies.
Qualifications & Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- 3+ years of experience in IT project management, account management, or IT business relationship management.
- Proficiency in Project Management, Change Management, Risk Management, and Requirements Analysis.
- Solid understanding of the Software Development Life Cycle (SDLC), Software Quality Assurance (SQA), basic database management, and operating system administration.
- Strong critical thinking, problem-solving, and organizational skills.
- Excellent written and verbal communication skills for cross-functional collaboration.
