SYSGEN RPO is hiring IT Project Manager (Service Delivery) for direct hire
About the job:
- Direct hire with client from IT Services/ BPO industry
- Permanent role
- Week night work schedule
- On-site in Quezon City
Task and Responsibilities:
Leadership & Delivery Management
- Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers
- .Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes
- Oversee and balance multiple concurrent projects in a global scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
- Serve as the primary operational POC for customers at both strategic and operational levels
- Manage customer expectations and maintain strong relationships with senior‑level stakeholders
.Service Quality & Process Improvement
- Monitor and evaluate service delivery performance and identify opportunities to optimize services and processes, driving continuous improvement initiatives
.Financial & Resource Management
- Oversee resource planning, cost monitoring, and project P&L to ensure financial success
- Manage vendor relationships
Qualifications
- Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership rol
- Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, et
- Familiarity with ITIL or other service management framework
- Excellent organizational skills and attention to details
- Amenable to travel (depending on business needs)
- Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
- Amenable to work night shift (match the US CST timezone)
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