Information Technology Program Project Manager

Overview

We are seeking a Manager for the IT Program Management Office. You will own delivery across our program portfolio, and you will own the team: how work is taken in and prioritized, how programs are planned and tracked, how risk surfaces early, and how program managers grow.

This is a permanent work-from-home, full time, and night shift role.

Responsibilities

Program Delivery

• Own delivery across the portfolio: scope, schedule, dependencies, and risk across programs.
• Surface risks early with a recommendation, not just a flag. Drive resolution rather than reporting status.

Intake and Prioritization

• Partner with business analysts and engineering to convert stated requests into validated requirements before build.
• Model capacity and hold the prioritization line across new development, optimization, and support.

Process Management

• Own PMO standards: planning artifacts, work breakdown discipline, status reporting, and work management platform hygiene.
• Own the executive reporting pipeline, including status calibration and escalation criteria.
• Identify and fix process gaps without being asked. Own portfolio metrics and report them monthly.

Day-to-Day Management

• Lead a team of program and project managers across junior, intermediate, and senior levels.
• Set priorities, assign programs to the right level of PM, and hold delivery commitments.
• Resolve cross-functional conflict at your level. Escalate patterns, not incidents.

Coaching and Performance

• Coach program managers toward independence, including the judgment to deviate from plan when conditions change.
• Build a team that identifies problems and solves them rather than waiting for direction.

Qualifications

• 7+ years in technical program or project management, including three or more years directly managing five or more program managers.
• You have run a portfolio of concurrent software delivery programs, not one project at a time.
• You have owned intake and prioritization.
• When you joined, the process was scattered.
• Stabilized the process by creating and documenting a project intake workflow.
• Established controls around the process.
• Requestors can submit requests with information such as the nature of the project, project name, and request date.
• You have delivered in a regulated environment with external audit or compliance obligations, such as FDA, DEA, DSCSA, SOC 2, SOX, or GxP.
• Experience working with compliance requirements.
• Experience with projects involving SOC 2.
• Experience working with external audit and assurance stakeholders.
• You have built or materially rebuilt a PMO process.
• Established processes and tools to help manage and support prioritization.
• Deep working knowledge of Azure DevOps or an equivalent work management platform, including backlog structure and reporting.
• You have worked where your team owned outcomes end to end, set its own delivery standards, and made scope and schedule decisions.
• Strong written and verbal English, working directly with US-based stakeholders.
• Willing to work a full North American shift (graveyard schedule).
• Stable home internet with a minimum speed of 25 Mbps.

Why Join Us

• Join a company solving real-world challenges in healthcare and logistics.
• Gain exposure to modern systems and technologies.
• Work with experienced project managers and technical leaders.
• Grow your technical project management career in a supportive environment.