Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.
Our Core Purpose: We ensure technology works so that people can focus on what matters
Our Core Values
- Genuine and Respectful
- Pride in Everything We Do
- Excellence through Innovation
- Obsessed with Customer Success
Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.
We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.
Role Title: Information Technology Intern
Location: Silver City, Pasig, Metro Manila (Hybrid)
About The Role
This role will support the IT team by handling entry-level NetSuite ERP tickets and assisting with day-to-day system and operational requests. The IT Intern will gain foundational knowledge in ERP systems, IT support processes, and system configuration through structured cross-training and mentorship.
Key Responsibilities
NetSuite Ticket Support (Tier 1 / Entry-Level)
- Respond to and resolve lower-level NetSuite support tickets
- Assist with NetSuite-related warehouse and inventory system requests
- Support operational troubleshooting related to NetSuite WMS integrations
- Help ensure accurate system data between finance and warehouse functions
- Troubleshoot basic system issues and user access requests
- Assist with routine system updates and administrative tasks
Back-Office NetSuite Support
- Support finance, operations, and administrative teams with NetSuite-related requests
- Assist with data entry, configuration updates, and system workflows
- Participate in training sessions with the NetSuite Administrator
- Learn system processes across departments to improve support efficiency
Learning & Development
- Participate in structured cross-training cross training into NS Admin and other PSB systems as well such as Salesforce/Celigo
- Learn foundational ERP concepts and system architecture
- Develop understanding of SuiteScript and NetSuite platform fundamentals
- Support documentation of processes and system workflows
- Continuously build technical and problem-solving skills
Collaboration
- Assist with additional IT projects and tasks as assigned by the IT team
Qualifications
- Educational background in Computer Science, Information Technology, or related field
- Interest in ERP systems and business technology
- Strong problem-solving and analytical skills
- Good English communication skills
- Basic technical aptitude (experience with software systems preferred)
- Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig
Success Factors
- Timely resolution of Tier 1 NetSuite tickets
- Strong support for back-office and warehouse system users
- Reliable documentation of processes and system improvements
