Job Title: IT Helpdesk Admin Support
Department: Wizard IT
Location: BGC, Taguig (Onsite)
Employment Type: Full‑Time
Manpower Requirement: 2–3
Job Summary
We are looking for a Customer Service – IT Helpdesk professional to provide first‑level support to customers via phone and ticketing systems. The role requires strong English communication skills, basic computer knowledge, and the ability to work scheduled shifts while managing support queues efficiently.
Key Responsibilities
- Answer inbound support calls and respond to customer inquiries professionally
- Log, track, and update support tickets accurately in the helpdesk system
- Monitor ticket queues and manage assigned work shifts
- Escalate unresolved or complex issues to the appropriate technical teams
- Follow standard operating procedures and service level agreements (SLAs)
- Provide clear, courteous, and customer‑focused service at all times
- Work assigned shifts, including days, nights, weekends, or holidays as required
Qualifications & Skills
- Good to excellent English communication skills (spoken and written)
- Basic computer skills (Windows OS, email, web applications, data entry)
- Ability to handle phone‑based customer support confidently
- Familiarity with ticketing/helpdesk systems is an advantage
- Previous experience in customer service, call center, or IT helpdesk support is an advantage
- Strong attention to detail and proper documentation skills
- Willingness to work shifting schedules
- Customer‑oriented mindset with a positive and professional attitude
- Open to college level, fresh graduates, and career shifters
Work Schedule
