Customer Experience IT Expert
For Local Employment (Philippines)
We are looking for a Customer Experience IT Expert to support a growing global user base of dental professionals. In this role, you'll work closely with doctors and their staff to deliver best-in-class technical support for advanced scanning hardware and proprietary software used in modern digital dentistry.
This position is ideal for a technically strong, customer-focused IT professional who enjoys hands-on troubleshooting, collaborating with engineering teams, and working in a fast-paced, high-growth environment.
What You'll Do
- Provide high-quality technical support via phone, chat, and email for client-facing software and hardware
- Troubleshoot and support Windows 10 and Windows 11 desktop environments
- Serve as a product expert for 3D scanning hardware and internally developed software
- Document, track, and escalate bugs while working cross-functionally with Engineering and Product teams
- Create and maintain SOPs and troubleshooting documentation to continuously improve customer experience
- Support internal teams with ad-hoc remote and in-office IT needs
- Coach and support Tier 1/frontline agents on complex or non-standard technical issues
What We're Looking For
- 13 years of IT Help Desk or Technical Support experience
- Experience working with a ticketing or CRM system, including handling escalations from frontline support
- Strong troubleshooting skills across hardware, software, and desktop environments
- Willingness and ability to quickly learn new hardware and proprietary software
- Strong communication skills and a customer-first mindset
Bonus Points If You Have
- Experience supporting dental, medical, or imaging/scanning hardware or software
- CompTIA or similar IT certifications
- Experience using Zendesk, Salesforce, or comparable CRM platforms
- Experience supporting small business customers
- Background in a startup or high-growth environment
- A positive attitude, strong sense of ownership, and the ability to enjoy problem-solving
Why Join This Role
- Local employment in the Philippines with exposure to global customers
- Work at the intersection of technology, healthcare, and customer experience
- Hands-on experience with cutting-edge 3D scanning and digital dentistry tools
- Collaborate with skilled, driven teams in a fast-moving environment
- Make a direct impact on how dental professionals deliver patient care
Ready to grow your IT support career while working with modern healthcare technology
Apply now.
