Job Summary
The Applications Support Manager oversees application support operations and application‑driven projects that enable retail business continuity, system reliability, and digital initiatives. This role combines strong project management discipline with application lifecycle and support oversight, working closely with IT teams, vendors, and business stakeholders to ensure applications are stable, secure, and aligned with business objectives.
Job Responsibilities
- Lead and manage application support operations, ensuring system stability and timely resolution of incidents, problems, and service requests.
- Plan and deliver application‑related projects from initiation through deployment and transition to post‑implementation support.
- Oversee the full application lifecycle, including enhancements, upgrades, maintenance, integrations, and system decommissioning.
- Support and optimize retail applications such as POS, inventory management, e‑commerce, and back‑office systems.
- Coordinate cross‑functional teams and vendors to deliver projects and support initiatives on time, within scope, and budget.
- Monitor application performance, risks, and compliance requirements, while maintaining clear documentation, reporting, and stakeholder communication.
Job Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 5 years of experience in application support management and IT project management.
- Proven experience leading application‑focused projects and managing production support environments.
- Strong knowledge of SDLC, application support/ITIL principles, change management, and release management.
- Experience working with Agile, Waterfall, or hybrid project methodologies.
Preferred competencies (minimum of two required):
- Project Management
- Application Support & Development
- Business Analysis
- Technical Product Management
- Supply Chain IT
