IT Administrator – Mobile Device Management (MDM) & Systems Support
Position Summary
We are looking for an IT Administrator to manage a company's Apple device fleet (iPhones issued to field technicians) and support legacy business systems such as fleet/GPS tracking software. This role ensures devices are properly enrolled, configured, secured, and maintained, while also providing ongoing systems administration support.
Schedule: 20 hours/week, Monday–Friday, 8:00 AM – 12:00 PM PST
Primary Responsibilities
Mobile Device Management
- Manage the company's Apple device fleet using Apple Business Manager (ABM) and an MDM platform (e.g., Jamf, Kandji, Mosyle, or Microsoft Intune)
- Handle device enrollment, configuration profiles, app deployment, and remote management for iPhones issued to field technicians
- Set up and maintain Managed Apple IDs, enforce security policies, and manage user/device role assignments
- Troubleshoot device issues, push updates, and manage device lifecycle (assignment, retrieval, wipe, reassignment)
- Maintain compliance and security standards across the device fleet
Legacy & Business Systems Support
- Administer and support legacy systems including fleet/GPS tracking software (e.g., Verizon Connect)
- Monitor system performance, troubleshoot issues, and coordinate with vendors as needed
- Support integration between MDM, fleet management, and any other operational software used by field and office staff
General IT Support
- Provide day-to-day IT support to office and field staff
- Document processes, maintain accurate records of enrolled devices and licenses
- Recommend improvements to device and systems management as the company scales
Qualifications
- Experience managing Apple devices via ABM and an MDM solution (Jamf, Kandji, Mosyle, Intune, or similar)
- Familiarity with fleet/telematics software (Verizon Connect experience a strong plus)
- Strong troubleshooting and vendor coordination skills
- Comfortable supporting a mix of modern (Apple/MDM) and legacy business systems
- Excellent communication skills for supporting non-technical field staff
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full-time roles only)
Note
- Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
